Customer Service Representative - Southampton, United Kingdom - CONNECTED L GROUP

CONNECTED L GROUP

Verified Company

Southampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

As a Customer Service Representative, you will be the first point of contact for our customers, providing outstanding support and assistance.

You will handle inquiries, resolve issues, and ensure a positive experience for every customer interaction.

Duties:

Handle incoming customer inquiries via various face to face channels
Provide accurate, valid, and complete information by using the right methods/tools
Resolve customer complaints and issues promptly\
Perform data entry tasks with high attention to detail
Utilize phone etiquette to ensure excellent customer service experience
Analyze customer needs and recommend products or services accordingly
Upsell products and services to increase revenue

Experience:

Proven customer support experience or experience as a client service representative
Fluency in multiple languages is a plus
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively

Job Types:
Full-time, Permanent

Salary:
From £23,885.34 per year

Benefits: