Customer Service Administrator - Oxford, United Kingdom - Chris Lewis Group

Chris Lewis Group
Chris Lewis Group
Verified Company
Oxford, United Kingdom

18 hours ago

Tom O´Connor

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Tom O´Connor

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Description

We're looking to build a service team to be the very best in the industry in what we do, and we want the very best people to be a part of it.


  • HubSpot ticket allocation within main customer service pipeline to relevant team member within 2 hours receipt alongside CS KPI.
  • Support planned scheduling and bookings for Maintenances in line with KPIs and in accordance with NSI requirements supporting Business Support Maintenance Lead.
  • Assist team with technical calls and corrective bookings when appropriate within 48 hours; escalate 2+ visits to Technical Manager and assist with corrective follow up actions and manage appropriate bookings diary alongside customer support team.
  • Processing of cancellations and ensuring sites closed down on CASH.
  • Assist with daily followups and close down of engineering team.
  • Appropriate team cover for holiday and sickness.

General Customer Services:


  • Back up for call closing and invoicing
  • Tech/corrective logging
  • Telephone answering as required
  • Assist with allocation of unassigned tickets and daily HubSpot management
  • Updating CASH database
  • Systems on test procedure
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