Customer Service Coordinator - Swindon, United Kingdom - QA Limited

QA Limited

Verified Company

Swindon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Vacancy details

Talent pool:

Operations
Customer Service
Title:
Customer Service Coordinator
Contract type:
QA Ltd Permanent
Job advert:

The role:
Customer Service Advisor

Location:
Swindon, hybrid: two days in office and three from home

Contract:
Full time, 37.5 hrs per week

Package:
competitive + benefits
At QA, our
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Customer Service Advisors are all great listeners, excellent communicators and dedicated team-players. In this entry-level role you'll provide support to colleagues, stakeholders and learners, assisting them with the delivery of our services/programmes. You'll be the first point of contact and will provide high quality support and coordinate internal resources.

The role in more detail:

Your day will always start with a catch up with the rest of the team to keep everyone in touch on those days you're not together and to make sure everyone has the support they need for the day. them through their booking journey from finding the right course for them right through to making sure they enjoyed the session. You'll use our set of welldocumented processes to navigate your way through a steady flow of enquiries and provide the customer a thorough and helpful response.

You will be providing quotes, making bookings, and supporting with general course queries - getting to be on the front line of our amazing account teams to provide a provide a great customer service to our customers while building up lasting relationships, both internally and externally.

Your great communication skills and spot-on attention to detail will wow the customer in each interaction.

On the 2-3 days a week you spend in the Swindon office, you'll be supported in-person, by a wonderful bunch of colourful characters and you'll get the opportunity to really immerse yourself in a very community-minded team.

So, what do you need to be successful?

A passion for delivering great customer service
Great freetyping skills
Happy to work to tight deadlines
Be adaptable and a quick learner
Be happy to work within a bustling office environment.

What QA does:

At QA, our mission is powering people's potential.

We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future.

We're
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experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we're proud to
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work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, IBM as well as small organisations to give them the competitive edge in the digital world of today.
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We're also Microsoft's biggest training-partner globally. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.

What We'll Do For You:

Sounds great, doesn't it? And in return we will offer you

Downtime:

This is a very communityminded team and taking time for us is so important these days which is why we dedicate some of our benefits to support your health & wellbeing

These include:
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27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme and 2 days per year charity leave.

Help with Financial Matters:

In addition to

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pension, group income protection and life assurance, QA are offering you an
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annual pay review, access to our
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employee discounts benefit hub with hundreds of deals and savings on goods and experiences,
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season ticket loan, tech scheme and an employee referral scheme.

Personal Growth

Learning and opportunity is at the core of what we do and that applies to you too
You'll have the unique

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opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also
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delve deep into our world-class digital learning content from
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Circus Street and
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Cloud Academy on a variety of tech and business topics. Or perhaps you'd like to enrol on an apprenticeship programme to enhance your skillset or learn new things.
Our People

We are an

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The Inclusive Top 50 UK Employers List are a testament to this.
We are proud to be a
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Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
You can find out more about
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Life at QA here.

If this is what you're looking for, here are the next steps:

LifeatQA #QA #LI-CC2 #LI-hybrid #hiringVacancy location

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