Customer Experience Assistant - Royal Tunbridge Wells, United Kingdom - Tunbridge Wells Borough Council
Description
Vacancy Description
Are you customer focused, outstanding at delivering a positive customer experience? Then join us at the Amelia where you will be part of a multi skilled team, delivering incredibly valuable and important services and cultural experiences which positively impact the lives of everyone in the community.
With over 300,000 visitors in the first year of opening, a destination of national repute, and a facility that's leading the way in delivering an integrated, visitor first, culture and community destination.
Customer Experience Assistant
- You will respond to our customer enquiries via our busy contact centre
- You will advise on a face to face basis front of house
- Advising on a range of services that will include Council Tax, parking enquiries, Assembly Hall Theatre bookings, tourist information
- Assisting with library services
- Assist with the delivery of many exciting events and much more
To be successful, you will need to have excellent communication skills, the ability to advise customers across a broad range of Council and Amelia services, full training will be given, and contribute positively to both the team and visitor experience.
In return you will be offered a starting salary of £23,180 raising to £25,745 in line with meet the career progression criteria, plus great benefits including membership of the Local Government Pension Scheme.
22 days annual leave plus bank holidays and an additional day in December (this leave will be pro-rata for part-time staff).
To read more about our benefits clickhere.
To find out more about the role, see the Job Description and Person Specification below. To see a little about our Culture team please watch this
video.
First Stage of interview process - 4 July 2023
Second Stage of interview process - 6 & 7 July 2023
How to apply
Equal Opportunities
Safeguarding
The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employee and volunteers to share this commitment.
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