Customer Service Advisor - Thatcham, United Kingdom - Sovereign Housing
Description
What is a Customer Service
Advisor at
SNG?
Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for our 140,000 customers.
They rely on us to be there when they need support and you will be owning and resolving their queries.
This is a 9 month Fixed Term opportunity, where you'll be working Friday, Saturday and Sunday 9am - 9pm, plus 1 hr. The first 6 months will be based in our Greenham office then we can offer you hybrid working.
What we look for
- We are looking for people with great customer service skills who have the ability to actively listen
- Our calls can be complex and difficult so you will need to be resilient.
- We need you to have good computer literacy. We use multiple systems which you will be using while talking to our customers.
- The ability to turn a problem in to a solution.
- Empathy and a passion for helping people
- The ability to connect and communicate with colleagues across the business
- The majority of our customers call about repairs, so an understanding of what can happen in a home is an advantage.
What we offer you
As a member of the Customer Services Team you will be part of an engaging, friendly and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives.
Some of our benefits include:
- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme where you can be gifted retail vouchers
- A range of wellbeing discounts including Gym Memberships
- A wide selection of other benefits available
About us
It's a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group).
Together we provide over 82,000 homes and invest in communities across London and the South of England - our purpose being to provide quality affordable homes and places that people love for generations.
By joining us you can share the satisfaction of doing something that really mattersMore jobs from Sovereign Housing
-
Community Investment
London, United Kingdom - 1 week ago
-
Talent Acquisition Coordinator
Basingstoke, United Kingdom - 2 weeks ago
-
Customer Service Advisor
Basingstoke, United Kingdom - 5 days ago
-
Assistant Director Localities
Bristol, United Kingdom - 2 weeks ago
-
Customer Specialist
Basingstoke, United Kingdom - 3 weeks ago
-
Customer Support Adviser
Thatcham, United Kingdom - 2 weeks ago