Mental Health Community Navigator - London, United Kingdom - Central and North West London NHS Foundation Trust

Central and North West London NHS Foundation Trust
Central and North West London NHS Foundation Trust
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

To provide referral management to and from the Mental Health Hub including but not exclusive of signposting for talking therapies.


  • To provide allocated patients with telephone and written signposting to services available in the community based on detailed knowledge of the relevant access arrangements, eligibility criteria, service content of both statutory and voluntary sector services.
  • To develop a knowledge of services and information on local community services. To maintain this knowledge through web search, initiative and other available resources.
  • To enable the impact of the service to be assessed and to inform the improvement of other local services by keeping electronic records of all referrals/interventions and contributing o achievement of team Key Performance Indicators.
The successful applicant may have contact with patients or service users.

As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.


  • To support the Mental Health Hub to signpost patients following assessment To take signposting referrals from the GPs for individual patients.
  • To discuss with the person their needs, based on GP guidance, and to direct them to appropriate services. In addition to sources of direct support and help, this includes wider services and activities that may help to promote patients' health, wellbeing and independence.
  • To provide the person and their carer where appropriate, with written signposting information on what is recommended and how to access it.
  • You will have access to a resource of services, but will be expected to develop your knowledge further through research, local networking, also keeping up to date with service changes and developments.
  • Carrying out periodic audits of the signposting pathways to ensure these are up to date and relevant. Also navigating and developing the setup of new signposting pathways and referral routes with agencies or organisation based on the audit and any gaps or need for provision identified


We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home.

Patients are at the heart of everything we do.

Providing top quality care depends on our ability to employ the best people.

We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust.

With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.


With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more - whatever stage of your career you're at, there's always a place for you at CNWL.


  • Reviewing and processing referrals received from GP Practices and other sources including those to be subsequently triaged and assessed by mental health practitioners
  • Actively call patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.
  • Ensure sufficient phone cover is available for all services and also monitor service inboxes during core office hours, responding to any queries professionally providing helpful information
  • Maintain record of all activities carried out, i.e. outbound calls, calls received, archiving any received correspondence.
Provide clinical and non-clinical information in appropriate chronological templates to other services

  • Actively answer telephone calls to Mental Health Hub and deal with queries in a sensitive and timely way liaising with clinical or managerial staff as is appropriate
  • Provide administrative support to the Mental Health Hub Team.
  • Monitor and action tasks within SystmOne
  • Provide support with crosschecks and service reports in the absence of the Team Administrator Manager
  • Open and distribute any incoming mail or faxes as appropriate
  • Any other administrative tasks as required

Signposting role:


  • To support the Mental Health Hub to signpost patients following assessment
  • To take signposting referrals from the GPs for individual patients.
  • To discuss with the person their needs, based on GP guidance, and to direct them to appropriate services. In addition to sources of direct support and help, this includes wider services and activities that may help to promote patients' health, wellbeing and independence.
  • To provide the person and their carer where appropriate, with written signposting information on what is recommended and how to access it.
  • You will have access to a resource of services, but will be expected to develop your knowledge further through research, local networking, also keeping up to date with ser
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