Security Ambassador - Leeds, United Kingdom - Mitie

Mitie

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref 50915

Pay Rate £12.00

Job objectives and responsibilities

The ultimate goal of the guard is to protect the customer's property, people and/or assets by providing security services in direct accordance with the site's published Assignment Instructions (AI's) and any subsequent changes
To exceed expectations and create a memorable 5* experience for all building users (visitors and colleagues) by providing a hotel style experience
Work as one with the other Ambassador roles, ensuring seamless customer service delivery
Meet and greet all visitors and colleagues as they arrive/depart/pass through reception areas and other colleague facing touchpoints, ensuring they receive exceptional service
Proactively manage queues and support the arrival/departure process, working with the wider team to make the experience as efficient as possible
Support the facilities manager, FOH and Security leadership team to deliver contractual service requirements, ensuring process compliance
Monitor physical standards of lobby/other areas: liaising with housekeeping, catering, porterage, and all relevant departments to ensure that it is set to agreed standards at all times

Main duties

Conduct oneself in a professional manner at all times, adhering to established standards of conduct, fire regulations, and department procedures and policies
Conduct visitor arrival/departure checkin and checkout by managing and issuing access, according to agreed visitor and contractor access processes
To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Site Manager\Supervisor and in accordance with UK Law and Guidance bodies.
Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
To be compliant with Industry and Statutory Legislation (you are required to obtain\hold a frontline licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties.
Comply with legal obligations and safety requirements of the role
Follow instructions and procedures appropriately
Gatehouse\loading bay duties including drafting incident reports, access & egress to the site(s), patrolling, front line customer services, contractor inductions, this list is not exhausted
Deliver results that meet and / or exceed the key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract
Ensure communication and followup on any problems or escalations
Learn, know and be able to provide visitors and colleagues with information on city maps and directories, restaurants and pubs, shops, inhouse services and daily functions, cultural activities, religious activities, sporting events, entertainment activities, special attractions, doctors, medical centres, transportation options etc
Provide ad hoc cover and support to other work areas, such as: Porterage, Mailroom, Reception
Interact with colleagues and visitors, and effectively deal with basic glitches, and inform the FOH/Security Lead and/or Facilities Manager
Be the face of the facilities team by providing tangible service that is visible and easily accessible
To be the first point of contact for visitors and colleagues who are attending site or working within the building, and addressing any safety issues or concerns they raise
Utilise a "hands on" approach whilst ensuring the service delivery is at the required standard
Proactive identification of faults and logging work orders
Respond to and manage First Aid or Security incidents
Lost property management
Provide wayfinding guidance and escort guests/contractors from lobby touchpoints to their area of work
To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie
Work across different areas, such as a Lobby or Loading Bay, and be fully versed as to the service requirements of each area
Deputise in the absence of your Manager or similar supervisory position

Person Specification

1 to 2 years' of comparable experience in high end hotels, modern workplaces, or tourism and hospitality
Essential to possess innovative qualities and highly capable of taking an active lead role within a dynamic team
Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
Immaculate grooming, personal presentation and sense of style
Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
Must be highly proficien