Contact Centre Advisor- Remote Role - Leicester, United Kingdom - Blue Arrow Ltd
Description
Position:
Contact Centre Advisor
Location:
Remote
Salary:
Salary: £11.56ph
Hours:
Full Time 37.5 hours per week, 5 days from 7. Monday to Friday shifts between 8am and 8pm and Saturday and Sunday between 8am and 4pm.
This is a remote working opportunity We require individuals to have a secure and private workspace with reliable internet connectivity, including an Ethernet cable.
Customer focus
Your passion for helping people and delivering outstanding customer service makes you a great fit for this position on the Customer Service Advisor team.
So, what can you expect as a Customer Service Advisor?
You'll be receiving incoming calls and dealing with a variety of requests and queries. We'll also rely on you to accurately capture data and enter it onto the relevant systems. Put simply, whatever the challenge, you'll provide a quality service that resolves issues first time.
General skills
You will have:
- The ability and motivation to work to set key performance indicators (KPls) and performance targets
- The ability to work well under pressure, manage your own workload, and have the ability to prioritise the tasks that are the most important
- The ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
- Excellent communication oral and written and a good telephone manner
- Excellent listening skills
- An ability to be empathetic to the customer
- Have a natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer's problem
- Ability to work between multiple operating systems
- Basic computer literacy and keyboard skills
- A good knowledge of basic Microsoft Word, Excel and familiarity with using the internet
- A secure and private workspace with reliable internet connectivity
As a Customer Service Advisor you will be:
- Efficient and accurate in your work
- Positive and approachable in your manner
- A good team player
- Enthusiasm to develop your skills and knowledge
- Adaptable to change and willing to embrace new ideas and processes
- No formal qualifications or certificates required
- Basic Maths, English and computer skills are required
Desirable:
- Customer service experience, facetoface or over the phone in any capacity
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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