Customer Service Advisor - Keith, United Kingdom - R H Thompson & R V A Reid
R H Thompson & R V A Reid
Keith, United Kingdom
Verified Company
2 weeks ago
Description
Keith & Turriff NFU Mutual agency is looking to recruit a full time Customer Service Adviser to join our expanding team, within our Keith office.
As a Customer Service Adviser, you will play a key role in the success of an established and expanding local business, ensuring that our customers are at the heart of everything we do.
What you will be doing:
- Handling customers enquiries, policy alterations and renewals by phone.
- Selling new NFU Mutual Insurance policies.
- Spotting crossselling opportunities for the Agency.
- Introducing NFU Mutual Financial Services products to new and existing customers.
- Acquire and maintain knowledge of NFU Mutual General Insurance products.
- Working within a compliance framework which is regulated by the agency and the Financial Conduct Authority (FCA).
- Excellent communication skills, both written and verbal.
- Committed to excellent customer service and prepared to go the extra mile to ensure customer satisfaction.
- A desire to help and deliver excellent customer service by being emphatic, diligent, and knowledgeable, ensuring resolutions are made in a time efficient manner
- A confident problem solver
- Professional telephone manner.
- Attention to detail with focus on achieving first time quality
- Competent level in Excel, Word, and Internet.
What we offer:
- Fourday week working
- Great holiday package
- Competitive basic salary
- Depending on Experience
- Full extensive training & ongoing support
- Opportunity to develop & further your career
Please note you'll be employed by Agents of NFU Mutual and not by NFU Mutual directly.
Job Types:
Full-time, Permanent
Salary:
£20,000.00-£23,000.00 per year
Benefits:
- Company pension
- Onsite parking
- Sick pay
Schedule:
- Monday to Friday
Work Location:
In person
Application deadline: 31/03/2023
Reference ID:
Customer Service Adviser - NFU Mutual