Implementation Consultant - Richmond, United Kingdom - The Workplace Consultancy Ltd.

The Workplace Consultancy Ltd.

Verified Company

Richmond, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

My client is a global software solutions provider looking for a Graduate Implementation Consultant to join their team.

Your primary role as an Implementation Consultant will be to support clients through the process of implementing and utilising our software

We will work with you to further develop and display excellent communication skills, both written and verbal, as well as exemplary client facing skills.

To facilitate your development, you will initially work with our Customer Care Team.

This will involve gaining a thorough understanding of the software our customers are using to support their business processes and a good knowledge of the markets they operate in.

Having gained more experience, you will have developed a good working relationship with our clients and have been responsible for effective and timely communications with both the client and your colleagues.

You will then transition into working as an Implementation Consultant under the guidance of one of our Senior Implementation Consultants and Project Managers.

You will support the delivery of any project tasks allocated to you. You are expected to display the highest level of professional standards at all times when dealing with clients.

Key Responsibilities:
As an Implementation Consultant you will assist in all stages of the support and implementation of the software including, but not limited to:

First Line Customer Support
Triage and management of support issues
Requirements Analysis
Application Design
Implementation Design
Implementation and configuration of the software
Software testing
Creation of Training and User documentation

We are looking for someone with a passion for technology

Training will be provided in the use of the internal software system and associated toolsets.

Initially you will enter a six month probation period and be set clear objectives to achieve during that time. To support this you will be assigned a mentor who will support you and provide day-to-day guidance. Your mentor is also responsible for planning your time.

Job Types:
Full-time, Graduate

Salary:
£25,000.00-£27,000.00 per year

Schedule: