Customer Service Advisor Extra Care - Birmingham, United Kingdom - Sigma Financial Group

Sigma Financial Group

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor Extra Care - Hybrid

Location:
Birmingham / Hybrid

Contract type:
Permanent

Hours: 40

Salary:
£23,609

We are currently looking for amazing people to join the Sigma Family as a Customer Advisor. Before we tell you more about this opportunity, let us share why you should join us at Sigma.

Who are the Sigma Family?

At Sigma, we are different and recognised in May 2023 by the Sunday Times as one of the best places to work.

Our mission statement is to #ImproveEverythingAlways and at the heart of this is our People.

This is why we are looking for amazing individuals to join and work on behalf of our clients to provide high-level customer service across several industries.

What being a part of the Sigma Family means for you

30 days holiday inclusive of bank holidays, with additional days accrued the longer you have been a part of the Sigma Family.
Monthly, Quarterly and Annual awards with marvellous prizes.
Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

- £250 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
Discounted Pure Gym membership.
Working from the comfort of your own home.
An Employee Pension Scheme.
Join communities and collaborate with your colleagues on our internal Social Media platform.
The opportunity to be a part of an equal, diverse and inclusive workplace all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like:

You'll be working from our Birmingham office initially between the hours of Monday - Friday 9am - 8pm and Saturday 9am - 4pm (you will be working 1 in 3 Saturdays), with the option to work from home after 8 weeks if you are hitting targets.

You will be delivering excellent customer service by dealing with inbound calls and customer queries.

All of the customers you speak to will have prepayment meters, so you will be helping them if they are struggling to pay, are having issues with their meter, and a range of other queries.

You will be dealing with customer complaints, and always strive to reach a one call resolution, but escalating if this is not possible.

You'll be reporting into a Team Manager, most of which will have started as an advisor themselves, so they are the best placed to support you.

You will be working towards various Key Performance Indicators and have individual and team targets to aim for.

What Amazing People Will Bring to the Role:
You are a person who is passionate about delivering exceptional customer service. You are forward thinking and driven to always be your best. You thrive off genuinely wanting to help people with their problems, and have great listening skills, communication and empathy. You are confident when interacting with people and resolving customer queries and disputes. You have an inquisitive nature and get satisfaction from resolving issues. You embrace change and are comfortable working both individually and as part of a team. As you work toward KPIs, you invite feedback and are a positive thinker. Full training is given, and coaching continues throughout your career. We don't expect you to have all the knowledge, but we do ask that you have a willingness to learn and an ambition to shine If you have the attributes above, you are going to love it here

Simple and Straight Forward Recruitment.
If you like the sound of being part of the Sigma Family then don't wait and get applying

You may have experience in the following: Customer Support Specialist, Client Service Representative, Customer Care Agent, Customer Relations Associate, Customer Service Associate, Support Representative, Client Support Representative, Customer Service Specialist, Customer Service Advisor, Customer Service Coordinator, Customer Service Agent, etc.

Ref-208676