Customer Experience Planner - Northwich CW LL
Only for registered members Northwich CW LL, United Kingdom
3 weeks ago
Job summary
Weaver Vale Housing Trust has an exciting opportunity for a Customer Experience Planner to join our first point of contact Customer Hub.We need someone who can work within a multi discipline team delivering excellent levels of customer service.
The Opportunity
Our Customer Hub is a key service for the Trust with the aim of responding to customer queries and resolving issues at first point of contact by:
- Ensuring the customer experience is a positive one by being proactive and ensuring clear and effective communication with internal and external customers.
- Supporting continuous service improvements across the Customer Experience teams.
- Work in partnership with other service areas and agencies to achieve high levels of customer care.
Job description
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