Night Security Supervisor - London, United Kingdom - Mitie

Mitie

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Job ref: 24576

Pay rate:
£14.56 per hour

Hours & Shifts: 42 hours per week; Nights only 4 on/4 off; 16-week pattern

The Night Security Supervisor will be responsible for supporting the Facilities Team in delivering the smooth and efficient running of the services.

Job Overview

To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
To undertake additional training to ensure continuous selfdevelopment.

Job Requirements

SIA Licence required
SIA CCTV is a bonus
Experience as a Team Leader/Supervisor is required
Experience of working in a demanding, and sometimes highpressure sites
Have a clear understanding and demonstrate outstanding customer service skills
Selfmotivated & able to work on own initiative, Team player, Patient, Loyal, dedicated, reliable and trustworthy, Role model, Articulate, persuasive & assertive with a flexible with attention to detail
Excellent written communication and interpersonal skills
Ability to think and act quickly in emergencies or under pressure
Physically able to carry out duties
PC skills with knowledge of Word, Excel and Outlook

Key Responsibilities

To ensure that all security personnel adhere to their duties and policies and procedures of the site at all times and report any breach of these immediately to the Site Manager or the Account Manager
Will have the ability to perform investigations to the highest standard and be highly competent on reporting their findings
Will be responsible for the standards and training of night staff
Deliver and encourage outstanding customer service delivery
Will assist in the operational planning and deployment of resources for all planned projects and events across the site
To respond to all incidents, taking ownership of the situation through to its natural conclusion to both client and management satisfaction
Carry out any other reasonable request as required by the Client/Site Management

Operations

Report & liaise on a daily basis with the Site Manager and Client to ensure effective communication of all matters pertaining to the delivery of a high standard professional security service
Liaise with the Site Manager on any problems which may occur throughout the night
Liaise with other supervisors and officers to ensure complete coverage of the site and manage any areas where responsibilities overlap
Ensuring that all staff are fully trained and competent in their roles and carrying out their required duties with regards to the CCTV, Fire and Security systems, and all other systems appropriate to this area of responsibility
Ensure that all equipment is managed, used, monitored and reported defective in accordance with policies and procedures
Provide effective support to the client's Incident Management representative and undertake incident management responsibilities training as defined by the client
Maintain a good level of morale and discipline within the team taking into consideration their welfare
Set high personal standards for others to follow.
Ensure all reporting standards are maintained at the highest level
Ensure all incidents and issues are formally investigated and recorded