Global Services Consultant - London, United Kingdom - Altair Global

Description

***: We need someone who understands how to guide relocating employees through their moving process. We're looking for a stellar individual to join our Operations team. Do you enjoy the challenge of working with a variety of customers? Are you detail-oriented and like to help people during a stressful time? This job is all about ensuring a positive relocation experience for our clients' transferees by managing the day to day administration of the assigned client relocation programs. Altair provides a professional and fun work environment with great benefits and competitive salaries. We are an equal opportunity employer.


POSITION RESPONSIBILITIES:

• Provide a positive relocation experience for each assignee and family
• Learn and understand assigned clients relocation programs including all policies, processes and practices
• Serve as single point of coordination for the assignee for the duration of the assignment
• Communicate changes and modifications with client programs to Operations Managers/Operations Director/VP EMEA and all Altair colleagues following established procedures; document in appropriate Altair technology systems as required. With approved clients, effectively communicate with the Client representative on questions with the assignee and family relocation and assignment activities.
• Communicate the relocation road map, providing a comprehensive explanation of the relocation process, policies and practices to the transferee
• Knowledgeable about Altair service partners; serve as primary point of coordination between service partners and assignee; includes but not limited to real estate and related industries, transportation and storage companies, lodging and rental car companies and any other nonroutine service partner(s) as required by a particular situation
• Manage all data pertinent to each assignees relocation file; document all relocation activities and transactions into the appropriate Altair technology system
• Understand and manage costs and expenses connected to relocation deliverables, maximizing the full intent of the benefit while minimizing expenses and costs
• Direct day to day activities for assigned Associate
• Coordinate transferee home move activities with Altair Move Management
• Provide backup liaison between Move Management and International Operations transferees to ensure move is accomplished as directed and as scheduled; serve as a secondtier audit point to Move Management in move logistics
• Coordinate with the Financial Specialists to ensure correct, timely and accurate billing of service fees for services performed
• Prepare monthly international move statistics matrices

EDUCATION:

Bachelors Degree or Equivalent combination of experience, skills, and training


TRAINING and EXPERIENCE:

• Minimum of 2 years as a relocation consultant with international assignments experience
• Ability to perform responsibilities in English and preferably one additional language
• Good knowledge and understanding of international relocation
• Able to confidently communicate/interface at multiple levels across the Company, with assignees, clients and service partners
• Excellent negotiating skills
• Strong project management skills; ability to manage multiple projects simultaneously
• Calm under pressure; well developed conflict management and consensus building skills
• Ability to make effective business decisions based on factual information using good, logical decision making skills

Note:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Qualifications:

Behaviors


Preferred

Enthusiastic:
Shows intense and eager enjoyment and interest


Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well