Patient Care Advisor - Edinburgh, United Kingdom - Niddrie Medical Practice
2 weeks ago
Description
We are looking for new highly motivated Patient Care Advisors (Medical Receptionists) to join our friendly and hardworking team.
You will join the practice team consisting of 4 Patient Care Advisors, Clinical PA, 5 GPs, Practice Nurses, Practice Mental Health Nurse, Healthcare Assistant, Community Link Worker, Pharmacist and our Practice Manager.
The post is for 18/20 hours and must include the flexibility to work on any combination of days from Monday to Friday.
The practice opening hours are 8am to 6pm with occasional extended hours cover needed between 7:30am and 6:30pm.PERSON SPECIFICATION / CRITERIA
Customer service focused - We are looking for someone with excellent communication skills, who enjoys team working and is comfortable working within the community.
Experience in healthcare and our clinical system would be an advantage but not essential as training and support will be provided.
This is a fast paced and energetic role and you must be able to learn on the job.Niddrie Medical Practice is a forward thinking practice and we encourage contributions towards improving the service we provide to our patients and towards making our systems as efficient as possible.
Customer service experience- Excellent communication
- Team player
- Hard working
- Motivated
- Enthusiastic
- Able to communicate with a variety of different people including our patients and our internal/external colleagues and staff.
- The ability to stay calm under pressure
- Dealing with difficult situations
- Confidentiality
- Good organisational and communication skills
- Lone working for short periods
- Good level of computer skills/well developed keyboard skills
- GP Practice experience or experience in a similar role or NHS setting (desirable)
- Previous experience in reception duties (desirable)
- Experience of working within a GP surgery/Healthcare Industry (desirable)
- Use of Vision and Docman systems (desirable)
Part time hours: 18/20 per week
Job Type:
Part-time
Part-time hours: 18/20 per week
Salary:
From £11.24 per hour
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 1 year (required)
Work Location:
In person
Application deadline: 12/06/2023
Reference ID:
NMP/PCA 0223
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