Contract Support - London, United Kingdom - CBRE
Description
Posted- 23-Feb-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- London - England - United Kingdom of Great Britain and Northern IrelandJob Purpose:
To provide exceptional customer service and comprehensive financial and administrative services to the client and the contract.
In order to be successful in the role it is key that the Contract Support understands procedures, processes and operates them to the required standards.
Key Tasks:
Contract
Identify and help drive implementation of savings opportunities to ensure customer and GWS
financial savings targets are maximized.
Drive high quality commercial performance through understanding the contractual
commitments, better buying and use of preferred suppliers.
Compiling of the Contract Review Business Unit pack
Conducting supplier surveys on MySupplier
Compiling of the Customer Monthly Management Report
Liaising with the client regarding payment of invoices
Site inductions
Helpdesk:
including but not limited to; logging, distributing and closing of reactive calls on
desired system.
Continually develop systems to maximize efficiency benefits for the customer and GWS.
Update labour allocations to ensure accurate client reporting
PPM Scheduling using CAFM system.
Create Outstanding Daily reports every morning and Daily Summary at the end of the day.
Creating reports, for e.g. Engineer's job on excel sheet, Airdale reports, COGNOS reports for
management.
Organising Nameplate's distribution to clients.
Chasing engineers and all departments daily, to ensure all jobs are being completed within SLA.
Finance
Support the preparation and delivery of monthly Contract Reviews.
Chasing of debt to keep within contractual terms
Creation and review of management reports such as P&L, WiP, Unbilled Revenue, Debt, OPO's
& Invoice Pool
Raising Purchase Orders
Reviewing open Purchase Orders
Policy and procedure compliance
Processing supplier invoices and resolving any queries
Comprehensive spend tracking
Weekly report submission to include WiP, Unbilled Revenue, Debt, Invoice Pool and OPO updates
Reporting on In Scope and Out of Scope works
Drive high quality financial performance to influence P&L result.
Ad-hoc reporting as requested by Business Unit or Business/Finance.
Quality
Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE
requirements
Reporting and management of work management system
Logging hazards & customer feedback on the QHSE Management Portal
Subcontractor reviews
Log books compliance
Maintain e-Logbooks
People
Timesheets
Organising training for the team
Updating of the team attendance planner
Arranging agency cover and submitting hours on portal
Culture carrier and promotes best practice
Other
Obtaining supplier quotes and uploading onto the internal system for client approval
Maintaining the stationery supply
Updating Portals as and when required
Constantly improve quality, service, and efficiency.
Education
Hold academic passes with at least
GCSE Maths and English or equivalent.
Higher educational qualifications to 'A' level or degree (or equivalent) (Desirable)
Skills
Highly computer literate. Intermediate level on
Microsoft Office package (especially Excel).
IT Skills to achieve key tasks and give the business a
sound reporting base.
Superior written and verbal communication skills
with strong oral presentation skills.
Capable of working in a matrix environment.
Formal training in the use of Excel, Word and presentation software packages (Desirable)
Knowledge
Basic understanding of business and customer[1]facing environments.
Understands the requirements of operating in a contract environment. (Desirable)
Experience
Been a part of a high-performing team.
Previous experience of a service industry role using operating systems such as Dynamics AX. (Desirable)
Aptitude
Customer focus skills with a passion for customer service.
Effective communication skills enabling the individual to work with clients, suppliers, and staff at all
levels
Self-motivated and ambitious
Results/ task orientated, with attention to detail and accuracy
Excellent time management and organisational skills
Commitment to continuous improvement
Ability to work as part of a team, as well as independently
Calm manner, able to work under pressure and with changing demands and priorities
Confidential and discrete approach
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