Colleague Experience Lead - Halifax, United Kingdom - Lloyds Banking Group

Lloyds Banking Group

Verified Company

Halifax, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

End Date

Sunday 25 June 2023

Salary Range

£71,825 - £84,500

Agile Working Options

Hybrid Working, Job Share

Job Description Summary

In People & Places, our priority is making LBG a great place to work for all our people, so that together we can keep supporting our customers and communities.

Job Description:

Job Title: Colleague Experience Lead
Salary: £71,825 £84,500 (Salary may vary on location)
LOCATION(S): Halifax, Leeds, Edinburgh, London & Bristol

HOURS: Full Time
Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About this opportunity

Do you want to be accountable for defining and leading a new way of thinking, planning and delivery of colleague experiences and services across the group? This includes driving forward the end-to-end experience across digital employee journeys, demonstrating our current technology eco-system to improve our digital footprint, providing mobile experiences and supporting work in the flow and on the go.

We are creating the movement to be a design-led, agile organisation where colleague experiences are smooth, seamless, digital and productive across our whole colleague lifecycle from joining to leaving the organisation.

You will work closely with the People Platform leadership team (business and technology change) to improve or if needed revamp existing journeys and design/deliver new products and services, using Lloyds Banking Group's outstanding strengths and brand positioning to build experiences that are truly differentiated and market leading.

You'll be a strong creative leader, mentor and nurturer, encouraged to use your extensive experience in design thinking techniques and tools, combined with agile approaches, to fundamentally change the way we plan and deliver people services and products.

Your knowledge and understanding of the entire colleague lifecycle will be deployed to show the inter-dependencies between these moments that matter.

You will look to the best, most innovative experiences from competitors, brands and pioneers across the world, introducing the latest design thinking and Outside: In knowledge to the team.

The Colleague Experience Lead will sit in the People Platform and will work with the team to optimise the end-to-end Digital Experience of our Colleagues, conduct user research, analyse data, co-design, develop and help deliver seamless, simple and integrated experiences that delight and enhance productivity.

Measures Of Success

Successful experiences launched, as measured by improvements in employee satisfaction/ PULSE / NPS scores and business driven results.
Positive colleague responses to welldesigned experiences, as measured by research scores and takeup of services.
Maturity of design thinking capability across P&P, measured by number of colleagues trained and using design thinking
On time, on budget project phase completion, with active risk and issue management.
Contribution to the delivery of the overarching LBG digital Objectives and Key Results (OKRs)
Colleague Experience Owners feedback results on the degree of collaboration and support they had/have

What you'll need

Played a lead role in driving sustainable change in ways of working across a complex, multidimensional work environment with an understanding of the strong correlation between physical, cultural and digital work environments.
Experience in coaching designers across multiple product/service teams in matrixed organisations, gaining trust and confidence of the team
Deep experience of the colleague lifecycle, with good functional knowledge of people management practices.
Demonstrated a strong portfolio of design leadership work, and a track record of delivering both creative design excellence and evidence of commercial results achieved
The ability to work collaboratively with Experience Owners across the colleague and or product lifecycle from preonboarding to exit management
Extensive experience in design thinking, agile projects, lean startup 'test and learn' experimentation. Familiar with user research and data analysis to drive insight.
Use influence and indirect power to drive change in ways of working and thinking, able to build and maintain productive working relationships
The ability to filter complex information into manageable components using storytelling and visualisation tools.
Experience in working in Platform structure, agile squads and with working knowledge and understanding of Workday, SNOW and other SaaS solutions, including the possibilities of using AI and chatbots.
Experience of having converted data to meaningful insights and action
A strong proactive, collaborative working style

And any experience of these would be really useful

Customer experience and/or service design for major new propositions and brands, with HR/People propositions preferred
Worked as an HR practitioner in one of more parts