Customer Service Technical Advisor - Southampton, United Kingdom - Invosys

Invosys

Verified Company

Southampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role summary
To provide world class customer support as part of our 247 helpdesk. Offering inbound and outbound support to different customers in the telecommunications sector.

Completion of tasks by trouble shooting problems through diagnostic tests and remote actions, along with working with the supply chain network.

Key Competencies

Customer handling.
Problem Solving.
Attention to detail.
Knowledge retention.
Experience of working in a fast paced environment.
Ability to work in a team or independently.
Proactive and flexible approach.
Strong communication. Written and Oral.

Responsibilities

Raise tickets with suppliers when required to fix issues.
Prioritise tickets in line with SLA's.
Provide customer updates in line with response SLA's.
Take ownership of escalations where necessary.
Accountability of support issues and seek closure, ensuring all relevant processes are followed.
Ensuring highstandards of customer service are maintained.