Administrative Assistant - Telford, United Kingdom - Midlands Partnership University NHS Foundation Trust

Midlands Partnership University NHS Foundation Trust
Midlands Partnership University NHS Foundation Trust
Verified Company
Telford, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
We are seeking a friendly individual to join our team of administrators supporting Adult Mental Health Services.

Our administration offices are busy places and our Clinical Teams rely on the Admin Team to provide an efficient and effective administrative service to support them with delivering a quality service to our patients.

You will need to be organised and able to prioritise the demands of a busy admin function.

You should be a calm, well-motivated person with a positive and flexible approach to your work and be able to adapt to changing/challenging situations.

The post involves contact with patients and their families either face to face or via telephone, so good communication skills are essential.

You will be required to maintain confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.


The needs of our service users is our utmost priority with high quality customer care at the heart of this role.

We have 1 Full Time (37.5 hrs per week) role available based at Fuller House, Hall Court, Hall Park Way, Telford, TF3 4NF

Midlands Partnership NHS Foundation Trust (MPFT) is an award winning organisation with over 9000 employees.

We are one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.


We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.


The post holder will be responsible for providing:

  • A welcoming and efficient reception area and a proficient administrative service. You will work closely with all staffing groups across the Adult Mental Health Service and other professionals both internal and external.
  • Have the ability to handle and prioritise incoming and outgoing calls. Deal with enquiries in an efficient manner as well as carrying out reception duties as required for the post.
  • To use a variety of electronic systems on a regular basis such as MS Office (Outlook, Word, Excel), MS Teams, Patient Administration System (RiO), Winscribe Digital dictation and the Cisco Telephony system.
  • Utilise the patient administration system (RiO) on a daily basis keeping accurate records such as booking of appointments, clinic letters, prescription queries and outcome letters. You must ensure that all patient records are kept updated in a timely, accurate and proficient manner.
  • You will carry out administrative tasks such as photocopying, scanning, uploading documents and other tasks required for service need.
  • You will manage and deal with calls from service users, families, carers, and other professionals and you will ensure these are dealt with appropriately.
  • You will prioritise and screen incoming correspondence ensuring it receives appropriate attention and is distributed to the correct Team/person in a timely manner.
You will work in conjunction with other administrative team colleagues to ensure adequate office cover is in place as agreed and planned by the Admin Team Leader
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