Operations Supervisor - Leicester, United Kingdom - Speedel

Speedel

Verified Company

Leicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us

Our Purpose
To transform challenges into triumphs with rapid, reliable and transparent delivery solutions.

Our Vision
To shape a future where time and distance are no longer barriers to business success.

Our Values

Customer-Centric
We prioritise our customers success, transforming challenges into triumphs by delivering powerful and high-quality solutions.

Innovation Driven
We are relentlessly diverse and innovative, fostering a culture of continuous improvement to bring cutting-edge, sustainable solutions to businesses.

Reliability & TransparencyWe build trust by being a dependable partner who owns customer outcomes and communicates openly.

Collaborative SpiritWe believe in the power of teamwork and foster a collaborative environment where diverse perspectives come together to achieve exceptional results.

Results with Responsibility

We are passionate about achieving excellence and hold ourselves accountable for delivering measurable outcomes for our clients, all while prioritising environmental and social sustainability.

Job Summary:
We are seeking an experienced and motivated Operations Supervisor to join our team.

The Operations Supervisor will be responsible for overseeing our daily courier operations, managing a team of Transport Coordinators, and ensuring efficient and accurate handling of bookings.

This is a full-time position with competitive pay and benefits.

Responsibilities:

Lead, coach, and develop the transport coordinators to achieve operational excellence
Plan, manage, and adjust staffing levels to meet targets and service level agreements (SLAs) for our clients.
Oversee the daily throughput of customer orders, ensuring ontime and highquality deliveries
Cultivate strong client relationships, exceeding expectations for service and communication with Speedel's clientele.
Drive continuous improvement by identifying and implementing costsaving initiatives to optimise profitability
Guarantee adherence to Speedel's Standard Operating Procedures (SOPs), company policies, and all relevant safety regulations.
Manage disciplinary and grievance issues in accordance with Speedel's HR policies, fostering a positive and secure work environment.
Conduct performance reviews, implement development plans for your team, and plan for team succession within Speedel's operations.
Compile operational data and generate reports to track performance
Take ownership and lead the team in achieving operational standards while meeting customer requirements
Manage daily communication and build strong relationships with Speedel's diverse customer base.
Support the sales manager to build a quality pipeline for new business opportunities

Requirements:

Minimum of 23 years of experience in a transport operations management role
Proven track record of leading and motivating teams to achieve results in a fastpaced logistics setting.
Strong people management skills to deal with the range of daytoday employee issues, as well as coach and facilitate the ongoing development of employees.
Customercentric approach with evidence of a strong customer service ethic and proven ability to drive improved customer focus through teams.
The ability to manage budgets effectively and run a commercially profitable operation
Excellent communication and problemsolving skills with the ability to work under pressure
Ability to work independently, manage multiple priorities, and be fully flexible to support Speedel's operations during unsociable hours, weekends, and as required.
A "get the job done" attitude and a strong motivation to overcome challenges.
Proficiency in Microsoft Office Suite and transport management software (a plus).
A strong commitment to safety, compliance, and upholding Speedel's high standards.
Strong problemsolving skills with the ability to make quick decisions in a fastpaced environment

We offer:

A competitive salary.
Opportunities for professional development and growth
A dynamic and supportive work environment that values innovation and collaboration.
The chance to make a real impact on Speedel's success and shape the future of same day delivery.

Pay:
£30,000.00-£35,000.00 per year

Benefits: