Customer Service Advisor - Huntingdon, United Kingdom - Mindray

Mindray

Verified Company

Huntingdon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Huntingdon, United Kingdom

Customer Service Advisor

_Location:

Huntingdon, UK_

An exciting opportunity is now available within our highly regarded, commercially focused Customer Service Team, to provide a high level of support to ensure customers receive a first-class experience.

Maintaining our high standards, our criteria are stringent We are looking for a special person, happy to cope with ambiguity, agile and flexible in their approach, looking for a diverse and wide-ranging position.

Calm and unwavering, you will showcase your precision, proven organisation skills and background in customer service / order processing.

As the customer is at the heart of everything we do, you will demonstrate often going above and beyond customer expectations.

Your responsibilities:

Providing a high level of administrative support to both Operations and Customer Service teams
Processing customer orders and supporting customers daily with updates on the progress of their orders
Working with Sales, Logistics and Finance to ensure the sales order process is managed in the most efficient manner, checking all requirements are fulfilled accurately
Providing efficient support to customers with queries, service issues and other requests, managing complaints in a professional fashion to mutually beneficial resolution
Meeting the customer needs whilst ensuring compliance to internal processes and regulations
Providing a dedicated primary point of contact for sales order processing, coordinating with other offices where required to meet customer expectations
Maintaining accurate records of orders and status
Monitoring on hold orders and informing customers accordingly
Accurate customer record maintenance
Advising customers of estimated delivery times
Covering Reception part of the week
Tender submission tracking
Preparing and managing reporting including ETA list and order checking
Operations Administrative support where required

What are we looking for in you?
-
Background in Customer support role with order processing in SAP as a key focus area

Strong
relationship management skills, both internally and externally
Customer orientated, with good
interpersonal,
verbal and written communication skills:
Experience of functioning independently as well as part of a team,
requiring limited supervision:
Understanding of cultural differences among various regions
Enthusiastic together with a cando attitude
Result driven team player
Attention to detail gained from a similar role
Alongside a
great eye for detail and the
ability to work well under pressure, you will
showcase the right behaviours:
Strong relationship management skills, both internally and externally
Obvious
natural curiosity to go above and beyond expectations
Showcases
creative thinking and a
willingness to implement new approaches with entrepreneurial flair:
Shows
agility and
flexible thinking
Fluent in written and verbal English with the
ability to work in UK without requiring sponsorship

What's in it for you?

Mindray Europe, as part of the global Mindray business, offers a wide selection of bespoke benefits dependent on your location, along with a competitive compensation package and a commitment to a long-term working relationship.

With industry leading training and development available to you, you are sure to have a highly rewarding and mutually beneficial, career with Mindray, in a culture that values honesty and fun

Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve. By attracting, developing, and engaging the best team of diverse, empowered associates, we help build success for ourselves and our customers._