Assistant Workplace Services Manager - Peterborough, United Kingdom - Page Personnel Property & Construction

Page Personnel Property & Construction

Verified Company

Peterborough, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

This is an excellent time to join GPA, and play a crucial role in contributing to a priority agenda.

Client Details

The Government Property Agency is changing the way the Civil Service works and is at the forefront of Government's transformation agenda; reshaping the relationship civil servants have with their place of work.

The Agency is central to the delivery of keyGovernment policies including moving 22,000 Civil Service roles out of London by 2030 and tackling climate change by contributing to the Net Zero agenda.

To do this we are delivering a major change programme across the UK and consolidating our portfolio inorder to save £1.4 Bn over 10 years.

Beyond the bricks and mortar, the GPA is about providing great workplaces for our people.

Through programmes like Hubs, Whitehall Campus and Smart Working you will be in the vanguard of creating model working environments and promoting flexible working practices.

This is an ambitious and exciting task, for which we need innovative people, with strong commercial acumen, who are passionate about visualising and implementing customer needs.

Launched as an Executive Agency of the Cabinet Office in 2018, we're a relativelynew department and we are growing fast so we also need people who thrive in ambiguity, can adapt quickly to change and are comfortable stepping outside of their remit to drive outcomes.

The role is based in Peterborough.
Read more about the GPA please click the link below:

Description

The Assistant Workplace Manager is responsible for first line engagement with workplace service supplier's contractor delivery, and customer/stakeholder relationships in the everyday BAU management of workplace services throughout your designated propertie(s).The role is the daily face to customers, and our supplier partners.

The post holder will be responsible for resolving customer issues and complaints from client organisations or those arising from the helpdesk, escalating as necessary to workplace managerand wider GPA directorates to ensure timely action.

The role may also oversee the delivery of low value resource projects and provide information to help define and deliver capital projects.

Effectively manages the supplier partners to ensure service deliverystandards and performance is in line with the expected standards, ultimately driving our great places to work agenda from the front.

Responsible for understanding and delivering operational processes required to manage the delivery of services, payments and audit regime.
Responsible for the effective management of all delegated spend within agreed internal governance procedures.
Responsible for ensuring appropriate internal governance procedures are implemented in procuring and authorising spend to ensure appropriate value for money and contract delivery.
Responsible for BAU day to day management of workplace suppliers service delivery and ensuring agreed delivery standards are met, alongside business requirements/H&S/value for money and procurement guidelines. Ensuring that remedial action is taken wherethis is not the case.
Undertaking supplier audits including but not limited to performance audits, cleaning and work orders.
Undertaking site visits required to manage service as required, completing a full site audit of each premise under their responsibility once a year, resolving issues where possible.
Resolving customer issues and complaints, escalating when appropriate to Workplace Manager
Ensuring suppliers provide proposals for lifecycle replacement and planned maintenance work at a property level and retain oversight of any agreed actions.
Managing rechargeable works i.e. work that is requested by the customer that is outside the fixed price element of the Workplace Services contract, reactive work, and new works, cost management and reporting to the WS Service Lead.
Actively maintains trackers and information repositories to support auditable trains and reconciliation processes

Profile

You will be:
An experienced property and/or workplace service management professional with knowledge of asset management, maintenance, customer service and supplier management.

Analytical mindset with the ability to assimilate a wide range of data sources to inform decision making.
Good interpersonal, communication and presentational and team working skills.
Persuasive influencer who is able to confidently and articulately make an argument in support of a position.
Must be willing and able to travel within the geography of the Region (and occasionally nationally) to deliver the duties and attend management meetings visiting sites not easily accessible by public transport.

To gain SC an applicant will normally need to have been a UK resident for a minimum of 5 years.

In addition to the checks performed as part of BPSS SC will also involve completion of an SC questionnaire, checking identity documents and employment/educationalreferences, checks against UK criminal records and credit reference checks.

This usually takes 6-8 weeks but may take longer.

Job Offer

Learning and development tailored to your role.
A culture encouraging inclusion and diversity.
A Civil Service pension with an average employer contribution of 27%
Generous annual leave, In addition, employees are entitled to 8 days of public holidays and an additional privilege day for the Queen's Birthday.
Cycle to work scheme

- loan to purchase cycling equipment with typical savings of up to 40%.

Access to tax free childcare scheme and holiday pay schemes.
Free eye tests.
Employee discounts through EdenRed.

Employee Assistance Programme

The support on offer covers a range of topics, including lifestyle, healthy eating, physical and mental health, and financial and legal advice. There is videos and guides and an online chat service