Business Support Officer - Manchester, United Kingdom - Trafford Council

Trafford Council
Trafford Council
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Employer -Trafford Council

Address - Operational Services For Education, Trafford Town Hall, Talbot Road, Stretford. M32 0TH

Salary Grade - Band 3

Salary Range - £21,968 - £24,054 per annum

Working Pattern -

Full Time
***
Working Hours Hours Per Week

Type -

Permanent

Working Type - Office Based

Closing Date - Friday 27

th

January 2023 at 12:00 noon

Interview Date - Week Commencing 30

th

January 2023

About the Role


Operational Services For Education currently have a vacancy within the business support team to enable us to continue to build on our success and also bring new experience, knowledge and ideas into the team.


The business support function service acts as a first point of contact for education establishments to do business with a group of specific services provided by the Trafford Council.

We have an exciting opportunity for a highly motivated person to play a part in supporting and developing these services to provide the best for its current and future clients:

Assisting Operational Services for Education incorporating Catering, Cleaning, School Crossings and Trafford Services for Education in providing an efficient business support function, working collaboratively with colleagues and customers to meet the day to day service needs.


Take responsibility for maintaining staff cover details / work schedules and completing inputting in order to provide accurate management information.


Communicate effectively receiving, logging and responding to a variety of internal / external staffing and business queries / requests, offering a professional service by recording the details of the enquiries and handling them in a timely and appropriate manner, meeting service standards across all service areas.


Keep up to date with the relevant regulations, policy and legislation relating to the processing and maintaining data in a variety of IT systems, (including manual and electronic).


Assisting in maintaining the integrity of the Service by processing transactions quickly and accurately, alerting any system failures and supporting with appropriate solutions.

Processing and preparation of statistical information for stakeholders as and when required.


The service has the responsibility for working hard to exceed the expectations of our current clients and developing new ideas and opportunities for business growth, this is a rewarding role for an individual looking to build their role and develop experience.


About you


Above all you will be a great organiser with excellent communication, balancing priorities, completing tasks efficiently and to a high standard.

Your style and approach will reflect our values and behaviours. You will be committed to continually learning & improving the way you do things to ensure effective outcomes.


Valuing and respecting others' contribution, you will work together to deliver service, taking ownership of your actions and strive to getting things right first time and learn from when things do go wrong.


You will enjoy taking personal responsibility to resolve issues and change what you do and how you do it to make a difference.


Special Conditions
Flexible approach to work and capacity and willingness to work at any administrative site within the Borough as required.

Willing and able to travel to sites within Greater Manchester

Occasional unsocial hours/weekend working required - maximum of 5 Saturday/Sunday per annum and covering late night duties up to 7pm on occasions

to meet service needs.

Willing to cover the services' operational office hours between 7:30 a.m. - 5:00 p.m. on a rota basis.


About us


Trafford Council and its partners in the public, private and third sectors are embarking on a Vision which sees us working together to close inequality gaps and maximise Trafford's huge potential.

Our vision is working together to build the best future for all our communities and everyone in Trafford.

You will be welcomed into a friendly environment where your personal and professional development will be encouraged.

You will have the opportunity to work and grow in a people-centred and values based organisation that promotes a positive permission culture.

Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.

Trafford really is a great place to work. With a positive permission culture, we embrace innovation and encourage performance.

We're keen to recruit someone with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.

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