Guest Services Member - Coventry, United Kingdom - Coventry Arena Ltd

Coventry Arena Ltd

Verified Company

Coventry, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The future of Coventry Building Society Arena is vibrant and exciting

Coventry Building Society Arena has forged an enviable reputation as the leading international venue for a variety of events, attracting more than 1.3 million visitors a year, complete with onsite Doubletree by Hilton accommodation and entertainment casino operated by G Casinos.

Home of Coventry City Football Club, Coventry Building Society Arena is synonymous with music, having hosted many of the biggest bands on the planet, including the Killers, Rammstein, Rolling Stones, Bruce Springsteen, and Coldplay and in 2023 will welcome Harry Styles and the Arctic Monkeys.

About the role

Principal Duties and Role Responsibility

You will operate on a day-to-day basis as part of a small team, with minimum supervision from the Venue Security Manager.

It is expected that you will plan and prioritise those tasks received via the venue management team, in order to ensure they are carried out within agreed timescales and according to priority.

This will require you to demonstrate initiative in the arrangement of your immediate workload.

Key Responsibilities

Meeting, greeting and welcoming visitors in a professional and friendly manner to provide guests with an exceptional first and lasting impression
Opening up of the function rooms around the venue as required for the day
General administration tasks
Manage lost and found property to venue policies and procedures
Handling of any cash payments as required
Answering incoming calls to the venue and directing to the correct departments, taking messages and screening telephone calls as required
Managing incoming and outgoing courier delivers and postal duties
Producing venue signage
Directing visitors to meeting rooms, managing VIP guests.
Fire marshalling of guests visiting the venue
Local information be ready to share your knowledge and experience of the area to help our guests make the most of their holiday time
Keep visitors book up to date and provide name badges for guests
Ability to handle sensitive situations with care and discretion
An ability to deliver succinct and clear verbal reports
Flexible team member with ability to communicate with the colleagues, client, visitors and members of the public

Essential Experience

Strong communication skills at all levels
Good organisational skills
Professional telephone manner
Previous reception experience and front of house duties
Exceptional customer service skills
Strong attention to detail
Ability to work effectively with colleagues and other departments
A positive cando attitude
Educated to GCSE level or above (Including English & Maths)
Complaint handling experience

Personal Qualities

A willingness to work cooperatively and constructively with both peers' groups, service partners and leadership provided by the Management and Directors
Ability to adapt to technological advances in the workplace
Physically able to carry out duties
Be polite and friendly at all times
Proven reliability including ability to deliver high standards of both punctuality and attendance
Willingness to undertake training as required

Hours of work

As our venue is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and/or New Year on a rota basis.

Shifts will be allocated between 7am and 11pm sometimes later depending on the business demands.

Flexibility to work outside these hours due to the nature of the role and willingness to work additional hours as overtime to cover absences and sickness when required.

Employee Package

Competitive salary
28 days annual leave including Bank Holidays
Annual leave will increase by one day per completed year of service up to a maximum of five years. Total 33 days including Bank Holidays.

Company Sick Pay