Customer Service Advisor - London, United Kingdom - Igloo

Igloo
Igloo
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Advisor

PAYE Rate:
£24,000 - £25,000p/a

The Role:

As a Customer Service Advisor, you will be responsible for but not limited to:

  • Liaising with customers and insurance companies via phone and in person
  • Arranging nonfault hire vehicles
  • Booking vehicles in for repair and updating customers on repair status
  • Arranging courtesy vehicles and checking them in/out with customers
  • Reporting and logging any courtesy car damage
  • Arranging the collection and delivery of vehicles
  • Organising transporter drivers daily work schedule
  • Booking estimates
  • Loading T-Card board to regulate work flow
  • Updating online insurance systems
  • Updating communication log on management system

What kind of person we are looking for?:

  • Previous experience within a similar role
  • Excellent attention to detail
  • Must be able to work under own initiative as well as being a team player
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