Claims Handler - Stocksfield, United Kingdom - Clifford James Consultants Limited

Description

Clifford James is an ambitious solicitors firm who intend to retain its unique market leading position by continuing to develop partnerships that empower and enable our new and future clients to protect and preserve the value of their vehicle fleet assets following a road accident.

With our relentless pursuit of excellence on behalf of our customers, we invest in our team, extend the scope of our services, strengthen our systems and processes to extend our market advantage to grow our revenue.

We will do this by increasing the number of cases managed, continuing our product development and extending our referral base.

People are important in our business and our investment in people is recognised by our Investors in People Gold award and LEXCEL accreditation.

KEY ACCOUNTABILITIES

1. Communication

• Take incoming telephone calls for the department, handle new claims, resolve queries with existing claims or other matters where possible, screen calls if appropriate and take and record clear messages.
• Be prepared to explain the operation of our services to new or existing clients.
• Internally, liaise with the finance team, motor engineers and other departments.
• Externally, liaise with our lease company customer, their customer, vehicle repairers, insurers, solicitors, and other suppliers in the process.
• Maintain confidentially.
• Raise serious or unresolved matters to your line manager.

2. Administration

• Receive notification of new cases, engage with our client and input accurate and relevant information into the case management system.
• Using a daily task list, monitor and progress files in accordance with defined polices either in writing or by telephone.
• Where required, provide general administrative support for the management team.

3. Business Process

• Manage the repatriation of the client's damaged vehicle, if necessary, by engaging with the repairer, storage agent or the driver of the client's vehicle and Copart.
• Use suppliers computer systems to receive updates, key information.
• Assess the value of a damaged vehicle and salvage, where appropriate.
• Negotiate with third party insurers, solicitors, mutual representatives, and various other parties involved in the claims process, by both telephone and by written communication to realise the optimum value for the client.
• Where settlement is not possible, transfer the case file for litigation.

4. Additional Responsibilities

• Additional responsibility may be agreed on a temporary or permanent basis to meet the business programme of growth or to support personal development.
• Compliance with regulatory rules
• Agreed claim, conversion, and settlement targets
• Achievement through demonstration of Company values.

COMPETENCE AND BEHAVIOUR
Understanding and awareness of CJC's business strategy

Understands the need to be specific and review the detail for each individual activity within the job role

Ability to use relevant software packages to perform tasks to the required standard

Ability to manage claims effectively against the diary report to aid maximum output within relevant timescales

Has the financial awareness required to impact on business

Assesses and acts upon 'risk' based information, specialist knowledge and technical awareness

Communicating clearly and concisely, tailoring content and style and promoting free-flowing communication

Understands the importance of working within the legal framework to settle claims

Understands the need to protect the company brand and make effective commercial decisions

Ability to manage claims effectively to achieve maximum settlement figures within relevant timescales

Customer claims effectively and efficiently progressed within relevant timescales and business goals maximising customer satisfaction and revenue

Using persuasion and building relationships to win support for the benefit of the business

Remains up to date with industry guidelines, practices and policies and implements specialist knowledge daily

Striving to be the best; continually delivering, measuring, and improving excellence for customers


Job Types:
Full-time, Permanent


Salary:
£20,000.00-£24,000.00 per year


Benefits:

• Casual dress
• Company events
• Company pension
• Onsite parking
• Sick pay

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• STOCKSFIELD: reliably commute or plan to relocate before starting work (required)

Experience:

Claims Processing: 2 years (preferred)


Work Location:
One location


Reference ID:
Claims Handler