Service Desk Assistant - Swindon, United Kingdom - Workman LLP

Workman LLP
Workman LLP
Verified Company
Swindon, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

SERVICE DESK ASSISATNT

ABOUT THE ROLE


To provide first line Service Desk support; first point of contact for a variety of Facilities Management requirements and administration.


ABOUT THE WORKMAN


As the UK's leading and largest independent commercial property management specialist, Workman has an enviable position within the property industry.

The Firm delivers to its clients an unrivalled service dedicated solely to the fundamentals of property management and building consultancy.

We pride ourselves on the calibre of our employees and their unique skill sets.

We offer a nationwide service, utilising the local knowledge of more than 750 employees and Partners working from a national office network with 11 principal offices in the UK, an office in Paris and a growing presence in other European countries.

Workman is currently undergoing a period of consistent and sustained growth.


LOCATION Swindon office


DUTIES AND RESPONSIBILTIES

  • Provide a friendly and professional point of contact for all customer and tenant queries and concerns
  • Handle incoming calls and manage outgoing calls as required
  • Use Service Desk software platforms Planet and Dwellant to log call requests
  • Liaise with wider team members to ensure the best resolution, consistent with the contract
  • Liaise with relevant contractors in relation to all aspects of Service Desk requirements
  • Respond to queries, amend data and follow up tasks as required
  • Work closely with Service Desk team members and wider Workman team

QUALIFICATIONS AND EXPERIENCE

  • Excellent customer service and administration skills
  • Previous experience in a similar administrative/customer service role
  • Excellent communication skills
  • Exemplary attention to detail
  • Proven ability to work under pressure
  • The ability to make decisions, take ownership and use initiative to resolve problems

WORKING PATTERN

  • 37.5 hours per week
  • General working hours will be on a rota either 8 am pm or 9 am pm, Monday to Friday


This job description does not form part of your contract of employment and the duties may be amended from time to time.


Job Types:
Full-time, Permanent


Salary:
Up to £22,000.00 per year


Benefits:


  • Flexitime

Schedule:

  • Flexitime
  • Monday to Friday

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Technical support: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Location:
In person


Reference ID:
SDA/SW
More jobs from Workman LLP
See all jobs of Workman LLP