Aftersales Advisor - Nottingham, United Kingdom - CarShop
Description
Location:
Nottingham, NG2 1EN
Contract Type:
Full Time 40 hours per week, working any 5 out of 7 with two days off on a rota basis.
The shifts will consist of days, evenings and weekends.Salary:
£22,000 per year + a bonus scheme that provides an on target earnings of £28,000 OTE
CarShop (part of the Sytner group) is the UK's largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience.
In 2021 we were named Glassdoor's #35 best company to work for in the UK.
What does the job involve?
- To provide a consistent, high quality of service for every customer at all times in order to deliver best in class customer experience
- To provide front of house support to customers by welcoming customers and providing regular and effective communication.
- Managing, preparing and facilitating any customer reimbursements and settling sublet contractual work directly through the accounts department.
- Maintaining accurate records of customer contact using the complaints system and managing outstanding issues that require resolution in line with the Company's customer complaints procedure, escalating customer concerns where required.
- Ensuring that job cards are raised accurately with a full description entered for the required diagnosis / work.
- Ensuring all customers receive regular, proactive and accurate updates.
- Managing the use of customer loan vehicles, minimising any disruption to the customer and business operation. Ensuring that loan vehicles are inspected before and after a loan and handling any issues in line with Company policy.
- Maintaining an excellent understanding of appropriate legislation in relation to the selling of used vehicles, including detailed knowledge of the terms of all CarShop customer policies and products.
- Ensuring the aftersales journey is adhered to including pre / post calls, completion of diagnostic videos etc.
- Ensuring all customer information is handled in line with the Company data security policy.
What skills and experience do you need to join our team?
- A full valid driving licence is essential for this role.
- Excellent communication skills, both written and verbal are required.
- Excellent time management
- You will have the ability to build positive and lasting relationships
- Excellent attention to detail.
- You will need excellent customer service skills
What we can offer you.
- A friendly, modern and safe working environment
- A competitive salary and bonus structure
- Full training and continued support
- Enhanced annual leave
- A wide range of corporate discounts
- Cycle to work scheme
- Colleague assistance programme
- Long service awards
- We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people._
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