Control Room Operator - Oxford, United Kingdom - Fenix Monitoring
Description
Are you enthusiastic, dedicated, vigilant individual looking for an opportunity to join our award winning team? Then this role may be for youWe have an exciting opportunity for an Alarm Handler to join our team in our dedicated Alarm Receiving Centre.
In this fast paced dynamic role, you will be responsible for handling CCTV, Intruder, Fire, Lone Worker & Personal Attack alarms, taking the necessary actions and escalations where applicable.
The purpose of the role is to provide an efficient and professional service demonstrating the highest levels of Customer Service and attention to detail.
As an Alarm Handler you will work various shifts covering Mon-Friday only.
- Pay Rate
:£ £11.00 p/h - Shift Pattern
:Mon-Fri - Hours
:8am 5pm (1hr unpaid lunch) - Employee Status
:Permanent/ Full Time
Duties will include:
- Answering Alarms on various platforms and taking the necessary action
- Answer all enquiries courteously and professionally
- Operate all systems within the Monitoring station
- Produce accurate reports as and when needed
- Be an effective liaison between the client, end user and emergency services
Essential Requirements:
- Must be a Team player
- Excellent verbal communication/telephone skills
- High levels of customer service
- Possesses computer competency
- Demonstrates excellent observation skills
- Demonstrates a flexible attitude to changing working hours and patterns
- Be fluent in spoken and written English
Due to the nature of the business and the regulations in place applicants need to be over 18 and have a full education/employment history.
Job Types:
Full-time, Permanent
Salary:
£10.50-£11.00 per hour
Schedule:
- 8 hour shift
Experience:
- Customer service: 1 year (preferred)
Licence/Certification:
- CCTV SIA Licence (preferred)
Work Location:
One location
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