Customer Consultant, Edinburgh - Virgin Money

Virgin Money

Verified Company

Edinburgh, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Business Unit:
Customer Experience - Store Network

Location:
Edinburgh

Salary Range:
£20,000 - £25,920 per annum DOE

Yes, we're a Bank, but we like to think we do things differently

Inclusion is at the heart of everything we do here at Virgin Money. It's good for you, it's good for us and it's amazing for our customers.

We know that great minds don't think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be.

Sounding good?

Sharon, our Edinburgh Store Manager and her awesome team are looking for a new member to join the team.

Our Customer Consultants are the face of Virgin Money and have a crucial role to play, delivering a heartfelt service to our customers daily.

This could be face to face by providing cash and digital solutions or speaking to customers over the phone helping them with their queries.

No two days are ever the same.

So, do you have a great personality, amazing attitude and a passion for helping others? If so, we're looking for people just like you

Not only do we look after our customers, but we also look after you too.

We're transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin.

We also ensure you get all this too: (And, you get these Red Hot Rewards from day one)

38.5 days annual leave for all colleagues (including bank holidays and pro rata if parttime)
Five extra paid wellbeing days per year
A 35 hour working week
20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
Market leading Pension & Private Medical Insurance
Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness

Here's what you'll be doing

Welcoming our wonderful customers to the Store
Supporting customers with their cash and transactional needs
Helping our customers use digital services, educating them to the great benefits digital brings and guiding them through the process
Resolving any queries customers may have with their banking
Having great conversations to understand customers and showcase our products and services and how they can be of benefit
Working with awesome colleagues across our Stores and offices so customers always have the right person to speak to when they need expert advice
You'll be an ambassador for Virgin Money, showcasing the amazing work we do and spreading the word through events both in store and in the local community

We're committed to helping you be the best.

This means we're not asking you to have any specific experience for this role - we just need you to put customers at the heart of everything you do and help us disrupt and make a difference.

The following attributes would give you a great start:

An amazing cando attitude
Some experience of working within a customer service environment and a passion for delivering a brilliant service to customers
Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers
A natural ability to engage and build rapport with lots of different personalities
A flexible and positive working approach to suit customer needs and business demands
Genuine enthusiasm to work with your team to achieve collective goals in a timely way
A keen interest in all things digital with a desire to keep up to date with upandcoming technology news

We're all about helping you Live A Life More Virgin, so happy to talk flexible working with you.

Now the legal bit

If we offer you a job and you accept, there are some checks we need to complete before you can start with us.

This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.