Head of Operations - London, United Kingdom - GetAgent

GetAgent

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

GetAgent is the first port of call when looking to sell your home. Where buyers go to Rightmove, sellers go to GetAgent. Best known as the estate agent comparison site, we help 15,000 homeowners per month find the best estate agent.

With a friendly team of over 80 people based in beautiful offices in Old Street we are backed by some of the industry's leading investors including Channel 4, Seedcamp and 500 Startups.

Together, we are transforming the experience of selling your home.

Role Overview:

We are seeking a dynamic and experienced individual to join our team as the Head of Operations.

As the Head of Operations, you will play a pivotal role in overseeing and optimising the day to day operations of GetAgent including leading a team of 15 people across 3 different teams; Operations And Administrative, Credit Control and Customer Relations.

You will be responsible for ensuring operational excellence across all aspects of our platform, driving efficiency, scalability, and continuous improvement.

What you'll be doing:

Lead and manage the operations team (15), providing guidance, support and mentorship to ensure team cohesion and effectiveness.
Develop and implement operational strategies and processes to streamline workflows, improve productivity, and enhance the overall user experience.
Collaborate closely with cross functional teams, including sales, product development, marketing, and customer support, to align operations with company goals and objectives.
Analyse data and metrics to identify areas for improvement and optimization, making data driven decisions to drive business growth.
Training, development, recruitment and retention of the operations team; with a particular focus on upskilling the assistant managers within the operations team.
Maintain a strong focus on quality assurance and compliance, ensuring adherence to regulatory requirements and company standards.

What we'll need from you:

Proven experience in a senior generalist operations role.
Strong leadership skills with the ability to inspire and motivate teams to achieve goals and objectives.
You will have significant, demonstrable experience leading and developing multidisciplinary teams.
Excellent analytical and problemsolving abilities, with a keen eye for detail and a strategic mindset.
Outstanding communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
Demonstrable track record of driving operational excellence and implementing process improvements.
Experience working in a fastpaced, startup environment is highly desirable.
Knowledge of estate agency operations and the UK property market is a plus.

What's in it for you:

Join a fast growing company at an extremely exciting point in our journey
Work with great people
They are the best thing about GetAgent
Dive headfirst into one of the biggest industries in the world and help simplify the stressful process of moving house
A competitive salary and benefits package