Income Accounts Assistant - London, United Kingdom - Eden Brown

Eden Brown

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

My client based in south London is currently looking for a handful of customer Account specialist officers to join their team on a temporary basis for 3 months ongoing at the rate of £19.

55 umbrella an hour

Job role

To provide effective and efficient customer account management with the overall objective to reduce arrears, maximise the collection of income and sustain tenancies for the Housing association.

To manage low level account collection for rent and arrears
To call customers in relation to their rent account, in order to collect payments, set up pay arrangements
To manage the direct debits process
To undertake administration duties relating to customer accounts
To undertake the collection of debts in accordance with the income collection policies and procedures, working with other staff to collectively meet objectives
Undertake any other duties and responsibilities of an equivalent nature as required
To ensure compliance with the housing associations Equality & Diversity, Health & Safety policies and general Data Protection Regulations

This is an entry level income role. Initially work will be out going contact with customers to advise on arrears and hold initial discussions over repayments, escalating to serving a notice via the organisations systems (training will be given on this)

Please note that for the first month at least these roles will be 100% office based. Hours are 08:30 - 17:00. This is to facilitate any role & system training that the organisation want to deliver.

If your skill match the above please send through your updated CV

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.