Customer Service Administrator - Havant, United Kingdom - Job to Career

Job to Career
Job to Career
Verified Company
Havant, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

We are proud to be working with a renowned and well-established business in Havant, our client seeking a dynamic and customer-focused individual to join their team as a Customer Service Administrator.

As a well-established and highly respected business the heating installation and servicing industry, our client is committed to delivering high-quality services, specializing in boiler installation and repair.


Responsibilities:


  • Manage technical queries and bookings
  • Ensure the CRM is always updated accurately with full notes or updates recorded
  • Effective diary management
  • Advise customers on care options available for the relevant heating system in their property
  • Compile and submit relevant industryrelated forms to authorities, including building control, warranty providers, OFGEM, and relevant funders for appliances
  • Order materials for mobile operatives, including boilers, parts, and consumables
  • Action administrative tasks to support mobile operatives
  • Provide quotations using our software platform directly to customers
  • Ensure the information provided to customers is clear, accurate, and they are kept appropriately informed throughout their journey
  • Collate information and set up subscriptionbased direct debit payments
  • Raise and communicate relevant paperwork electronically or by mail following onsite works

Essential Skills:


  • Strong customer service skills with a friendly and outgoing personality
  • Efficiency in managing both outbound and inbound customer service tasks
  • Excellent organizational skills for effective diary management and administrative tasks
  • Ability to handle technical queries and bookings
  • Proficient in using CRM systems to ensure accurate and uptodate records
  • Knowledge of industryrelated forms and procedures for compliance
  • Experience in ordering materials and providing quotations
  • Clear communication skills to advise customers on care options and keep them informed
  • Attention to detail in collating information and handling paperwork
  • Familiarity with setting up subscriptionbased direct debit payments

INDJB

Reference ID:
CSA123


Salary:
£20,000.00-£25,000.00 per year


Benefits:


  • Company pension

Schedule:

  • Monday to Friday

Experience:

- customer service: 1 year (preferred)

  • Administrative: 1 year (preferred)

Work Location:
In person


Reference ID:
CSA123
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