Outpatient Appointments Team Leader - Slough, United Kingdom - Frimley Health NHS Foundation Trust
Description
To work as a Team Leader for the Outpatient Appointments booking team at Wexham Park Hospital. To assist with the day to day running of the outpatient appointments team and support the Patient Pathway Co-ordinator.To deputise in the Patient Pathway Co-ordinator absence and ensure all staff are trained appropriately. To be involved in transforming current work practices to meet all the Trust requirements.
Frimley Health NHS Foundation Trust provides NHS hospital servicesforaround 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We brought together Heatherwood and Wexham Park Hospitals NHS Foundation Trust and Frimley Park Hospital NHS Foundation Trust to create Frimley Health NHS Foundation Trust on 1 October 2014.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence,WorkingTogether and Facing the Future.
To work as the Team Leader for the Outpatient Appointments team and be responsible for providing excellent customer service.
To work with the line manager to ensure all staff are trained appropriately and help set up and maintain training records.
To be responsible for the day to day management of staff including induction, appraisal and performance management. To deputise in the line manager's absence.To ensure all phone calls are dealt with in a professional and timely manner and adhere to the local targets set by the department and the Trust.
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