Client Account Executive - Birmingham, United Kingdom - Word360

Word360
Word360
Verified Company
Birmingham, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Word360 are a tech-enabled language company that deliver solutions that allow our clients to communicate in any language at any time.

Our multi-award winning business focuses on supporting the health and social care markets and other regulated industries from the NHS, local authorities and large enterprise.

We are looking for a leading individual who has a real talent for problem solving, delivering excellence and communication.

At Word360, the Client Account Executive will be supporting our clients to maximise the benefits of using our services that help people to communicate in any language through our interpreting, translation and technology solutions.

As we step into a new phase of growth with new products and services, they will be integral in onboarding, upskilling and educating our clients to make the most of our products and services.


You will:

  • Drive the postsale experience to ensure successful account setup, implementation, training, adoption, and ongoing account review and modification;
  • Build meaningful longterm relationships with existing customers ensuring they maximise our service offering throughout the entire customer lifecycle;
  • Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs;
  • Collaborate closely with various crossfunctional teams including but not limited to, Interpreting and Translation teams, Sales, Product, Customer Service, and Marketing.
  • Understand the customer's contract and SLAs;
  • Proactively identify concerns or issues before they arise;
  • Provide training and onboarding support whenever necessary;
  • Develop support materials from templates as required by the client;
  • Escalate any issues through the appropriate internal channels and follow up relentlessly to deliver the best outcome for the client
  • Experience in customerfacing roles (e.g. sales, customer service)
  • Experience and demonstration of providing innovative solutions to client's requirements.
  • Experience of implementing large contracts across multiple sites (e.g.
NHS, local authorities, large enterprise)

  • Ideally of using CRM and productivity tools like Hubspot and Monday
  • The ability to plan, prioritise and organise workload, consistently working within service standards and agreed objectives.
  • The ability to communicate technical issues clearly in person, on the telephone and in written documents.
  • Strong customer focus and the ability to manage client expectations
  • A professional approach to team and client relationships
  • A track record of delivering against sales targets
  • Good sales, interpersonal and analytical skills.
  • Emotional resilience under pressure.
  • Good critical thinking and problemsolving ability.
  • Good written and oral communication skills.
  • Works well to deadlines and under pressure.

Benefits:


  • Additional leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Gym membership
  • Private medical insurance
  • Work from home

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Birmingham: reliably commute or plan to relocate before starting work (required)

Education:


  • Bachelor's (required)

Experience:


  • Account management: 3 years (required)
- sales: 2 years (required)


Work authorisation:

  • United Kingdom (required)
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