Rent Support Officer - Manchester, United Kingdom - Page Personnel - UK

Page Personnel - UK

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Competitive Salary

About Our Client:

Rent Support Officer

A leading housing provider in the North West

Rent Support Officer
Manchester
Property and Housing
Use our housing management system to monitor all rent accounts and generate appropriate communications to our customers.
Carry out weekly system adjustments following the posting of Housing Benefit and DWP payments by our Finance team utilising available online benefit checkers and portals.
Requirement of individual RSO's to support the Customer Service and Support team via the Duty rota.
Set up appropriate payment methods for our customers.
Complete income and expenditure forms with our customers and set up affordable repayment plans, signposting and referring to external agencies for specialist money and debt advice when necessary.
Commence appropriate action on all arrears cases and arrange the service of Notice of Seeking Possessions in accordance with current policies and procedures.
Prepare eviction approval requests for the Head of Communities in accordance with current policies and procedures.
Execute eviction warrants in conjunction with the County Court Bailiff.
Assist in the implementation of arrears campaigns, rent/service charge changes, yearend procedures, rent statements checks and credit refund campaigns.

The Successful Applicant:

Rent Support Officer
Manchester
Property and Housing
Strong social housing background
Strong knowledge of the current housing legislation
Strong knowledge of the pre action protocol for possession claims by social landlords
Experience of working within rent arrears
Experience of implementing arrears and recovery procedures
Experience of the court process and attendance to court

What's on Offer:

Rent Support Officer