Surgery Bookings Coordinator - Cambridge, United Kingdom - Cambridge University Hospitals

Cambridge University Hospitals
Cambridge University Hospitals
Verified Company
Cambridge, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Main area

  • Division B
  • Breast Unit
    Grade
  • Band 4
    Contract
  • Permanent
    Hours
  • Part time 23 hours per week (These hours will be split over three days)
    Job ref
  • 180B235392
    Employer
  • Cambridge University Hospitals NHS Foundation Trust
    Employer type
  • NHS
    Site


  • Addenbrookes Hospital

  • Division B
    Town
  • Cambridge
    Salary
- £25,147 - £27,596 p.a. pro rata
Salary period

  • Yearly
    Closing
  • 14/08/2023 23:59
    Interview date
  • 29/08/2023Job overview
An opportunity has arisen for a highly motivated and experienced surgical booked to join our extremely busy department. We are looking for someone with an approachable, helpful, flexible attitude who enjoys working as part of a team.

You should have a good standard of English as well as good communication, administrative, and organisational skills and be able to work to deadlines.

Medical terminology knowledge is advantageous.


The main responsibilities will include monitoring and managing the surgical waiting list, working closely with the team leader to ensure surgical lists are fully utilised, issues are resolved quickly and patients are kept informed of any changes to their surgical plan.

A keen eye for detail, typing accuracy, willingness to learn and the ability to pick up new IT systems are therefore essential, as is the ability to prioritise and multi-task.

Good communication skills are essential as the role will involve contact with patients, GPs, and colleagues of all levels.

Main duties of the job

To oversee the day to day surgical booking process.

To be aware of national targets and to ensure patients are booked in a timely manner.

To communicate clearly and effectively with the consultants, secretarys, nurses and junior doctors.


To work closely with the team leader to ensure lists are fully utilised and patients are informed of their surgery details.

To attend the cancer PTL meetings and provide critical updates on cancer patients.


To attend the theatre bookings meeting to ensure the theatre team are kept up to date with any changes to our surgical lists.

To send admission letters to patients once their surgery date is confirmed.

Manage patient expectations and sometimes make difficult phone calls informing patients of cancellations or last minute changes.

Working for our organisation


Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge.

With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners.

Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here.

CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave.

The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on the 14th August 2023.

Interviews are due to be held on the 29th August 2023.


Benefits to you


We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.


Please note if you would like to discuss the required hours of this role further, you should approach the contact given.

In some cases alternative working hours will be considered.

Person specification


Qualifications:

Essential criteria

  • Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent.
Experience

Essential criteria

Experience of working in a busy clerical/office environment or reception service.

Prioritising, planning and organising own tasks.

Working within guidelines.

Experience of dealing with difficult situations and confrontations.

Data entry experience and documentation.

Experience of IT packages - Microsoft office.

  • Experience of producing documents to a high standard.
Desirable criteria

  • Previous experience of working in healthcare or Public Sector.
Knowledge

Essential criteria

Basic Knowledge of waiting lists and booking procedures.

Understanding of confidentiality and data protection.

Sound knowledge of office procedures.

Understanding of current waiting times targets.

  • Good working knowledge of Microsoft Office packages.
Desirable criteria

Knowledge of the Trust including awareness of priorities.

Knowledge of Trust information systems.

Knowledge of Medical Terminology.

  • Awaren
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