Head of Customer Insight - Godmanchester, United Kingdom - Wood Green

Wood Green

Verified Company

Godmanchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our vision is a world where all pets are well cared for in loving homes for life.

To achieve this, we not only provide care for pets in need, but also help people be the best pet owners they can be.

Woodgreen is in the process of operationalising an ambitious new pet services strategy, core to which is a focus on human behaviour and developing solutions based on insight from the needs of existing and potential pet owners across the UK.

Our new Head of Customer Insight will be responsible for driving customer-based decision making at Woodgreen and is integral to the directorates' ambition to build scalable impactful digital products, based on sound customer insights that inform journeys,content and the customers overall experience.

We are looking for an individual who loves working with others to build hypotheses and look for both quantitative and qualitative data and information that supports or expands on that position.

At the same time as championing this work, an individual whoenjoys building a function pretty much from scratch (that helps improve our understanding of our customer's needs which will ultimately benefit pets) will be perfect for this role.

We are keen to drive our plans forward and invest in developing our pet services, ultimately aiming to help more people enjoy positive relationships with their pets, leading to a healthier and happier life for them.

If you are someone who enjoys workingin an innovative organisation that is driven to develop customer-centric products and services for people (and their pets) this role would be perfect for you.

Your key responsibilities would be to:

Lead the development and implementation of the overall customer insights vision and strategy.
Provide evidencebased rationale to ensure buyin, support and investment. Identifying the most impactful areas of development.
Use qualitative and quantitative data and information to create, shape and prove/disprove hypotheses
Lead the continued development, management and integration of customer persona's throughout Woodgreen.
Be the lead advocate for the appropriate use of data and insight to support the organisational objectives and hypothesis development, testing and associated recommendations.
Work with the Leadership Team and senior stakeholders to evolve and drive the culture to become more dataled, evidence and hypothesis based.
Provide leadership and highlevel expertise in the design of new data, research and insight processes, systems, and approaches
Identify and address gaps in customer data and insight capability and capacity
Lead, recruit, retain and develop a new and diverse team of data and insight specialists

The successful applicant will have:

Extensive experience working with complex and multiple data sources to form recommendations for business change
Extensive experience of driving business change through effective customer insight and relationships
Extensive product development/service delivery experience
Extensive experience of developing, managing and integrated customer persona's
Extensive experience of project management and work scheduling and longerterm planning.
Extensive experience of measuring, evaluating and reporting on the success of work delivered
Significant experience of successfully selecting and managing third party vendors
Significant experience of leading a team of analysts and UX professionals
Significant experience of developing, contributing to and delivering strategies and plans designed to support and enable business/digital transformation

With a salary of up to £55,000 per annum depending on experience we can also offer you;

38 days annual leave entitlement (inclusive of bank holidays) which will increase with length of service to a maximum of 40 days
Flexible and hybrid working
Up to 8% employer pension contributions (based on employee contribution level)
Life assurance scheme (4 x salary)
Support towards healthcare costs (cashplan) and wellbeing