Technical Apprentice - Watford, United Kingdom - Skills for Security

Skills for Security

Verified Company

Watford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Opportunity information

Salary £15000 per year
Duration 18 months
Advert closing date 31/12/2023

Description

CSL are looking for an energetic, passionate individual with an interest in technology, specifically within the Fire & Security and
IoT markets. You should be keen to support customers with an exceptional approach to customer service, utilising the latest

Who Are CSL?

We are a leading international IoT service provider specialising in sectors including Fire, Security, Telecare, Critical National Infrastructure, Retail and Water Utilities.
We are a rapidly growing, private equitybacked company with operations in multiple countries, including the UK, Ireland, the Nordics, Benelux, and Spain.
We have completed 6 acquisitions in 6 years, each one adding further expertise and scale to our marketleading propositions.
Today, we have over 2 million IoT connections across the world.
We now have close to 200 employees within the Group and this is growing all the time.
Our high performing team of experts is renowned for delivering leading solutions and services, backed up by worldclass customer support across markets that demand nothing less than absolute certainty.
Our products and solutions have won over 20 awards across a range of industries.
Whether you're looking for a new start or looking for a move into a company where you can make a difference, CSL could be the platform you are looking for.

Who Are CSL Looking For?

Duties & Responsibilities:

This role will encompass a range of responsibilities including but not limited to:

Proactively contacting customers organising site visits, training, product demonstrations etc.
Building relationships with the existing installer base.
Liaising with the internal field technical and product team to review the CSL signalling range.
Attending sites as required to resolve issues or to assist in installations.
Working to improve performance of DualCom units through issue resolution.
Utilise Salesforce to review PSTN base sites for upgrade ahead of ALL IP.

Entry requirements

Applicants should be based around the Manchester area

Key Skills & Qualifications Sought:

Full UK Driving license.
Passion for technology and customer service.
Confidence to present new products to customers face to face.
PC Literate, including Word, Excel, PowerPoint and E
Mail
Good organisational skills and time keeping

Training to be provided

Skills for Security will deliver the Level 2 Customer Service apprenticeship.

Training provided remotely, twice a month.

You will be required to complete all training tasks allocated during your dedicated tutor led meetings on MS Teams and gather any on the job evidence needed to supplement your studies.

You will be required to complete assessments and portfolio work during your tutor led meetings and take part in any additional training courses that the company require you to complete.

The employer will mentor and coach you on the job. You will also shadow, learn and get involved in all aspects of your job role with your line manager.

Things to consider

You will be required to attend tutor led sessions along with on the job training towards your apprenticeship.

You will need to evidence all relevant training and learning in an E-Portfolio and will be given tasks and assessments to complete your learning and apprenticeship.

The apprenticeship is 18 months and therefore, full commitment is needed.

Skills required

Array

Future prospects

On successful completion of the apprenticeship, you will have the opportunity to gain a permanent position as a technical account manager.

Hours per week 40
Working week Monday to Friday
Apprenticeship standard Customer service practitioner (Level 2)

Watford, Hertfordshire, England, WD18 8YF