Veterinary Receptionist - Peterborough, United Kingdom - CVS UK Ltd

CVS UK Ltd

Verified Company

Peterborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have a fantastic opportunity for a Receptionist to join
our team here
at Werrington Vets**This is a full time position, working Monday-Friday with 1:5 Saturday mornings - rota is below;

Monday
08:1 19:15 (1 hour unpaid lunch break)
Tuesday
DAY OFF
Wednesday
08:1 19:15 (1 hour unpaid lunch break)

Thursday
08:1 19:15 (1 hour unpaid lunch break)
Friday
08:1 19:15 (1 hour unpaid lunch break)
Saturday (1:5) 08:30 12:30

As a Receptionist your primary role is to be the first point of contact for our clients and offer a warm friendly welcome.

You will answer client enquiries and direct them where appropriate. This will include, arranging appointments and surgeries, requesting medications, keeping accurate records, and registering new clients. You will liaise between a multidisciplinary team to relay veterinary information to clients to help keep them informed.

You will need to have the ability to remain calm under pressure and also show empathy towards everything that is thrown at you, from sharing the excitement of a puppy's first visit to the vets or comforting a client who has received some bad news.

Main Responsibilities

Follow opening and closing procedures and ensure reception is well presented at all times
Have a warm, friendly manner and deliver excellent customer service
Handle cash
Be familiar with our protocols (e.g. neutering, vaccination, flea/worm treatments and preoperative procedures), website and social media, and be able to use these tools to assist clients and answer queries
Liaise with the vets and nurses and assist where needed
Answer calls quickly and efficiently, be able to assess the situation and prioritise emergencies
Ensure the smooth running of the vet's diary and manage clients' expectations.
Promote, advise, and set up the pet health plan
Ordering stock and arranging returns. Checking in stock and ensuring stock rotation.
General administration such as scanning, preparing medical paperwork and filing
Helping the vets when needed

Knowledge and skills required

Experience in a client care environment and in working as part of a team to provide exceptional service
Ability to display a friendly, positive, professional, and empathetic attitude towards clients and their pets. Handle challenging situations and be able to put the client at ease
Sound knowledge of veterinary terms, veterinary drugs, treatments and operations (following training)

The salary for this position will be in line with National Minimum Wage +3% cost of living increase.

We know that benefits are key, and that your personal benefits priorities will differ from others. Holidays, pensions, discounts, paternal leave, fee payments or share save schemes might be your priority.

If you'd like to learn more, do feel free to contact the recruiter managing this campaign and ask them to talk you through our offerings.

Or, if easier, you can find a list at on our careers site CVS Employee Benefits
- what we can offer you. )