Team Leader - Hayling Island, United Kingdom - Warner Leisure Hotels

Warner Leisure Hotels

Verified Company

Hayling Island, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Be responsible for leading your team to ensure the smooth day to day running of the venue/area. You will provide an environment that allows your team to perform at their best through high performance and high Leads and coaches the team's daily activities to ensure all areas of responsibility are covered guiding all team members when needed

Takes ownership of shift and service delivery ensuring consistent delivery of a quality Warner experience in line with the Warner Brand Standards and guidelines
Confidently deals with guest/team concerns with the ability to resolve problems, showing empathy and understanding
Monitors speed of service/delivery and is proactive in arranging appropriate resource/support to ensure the guest experience is not affected
Demonstrates and role models a commitment to delivering a superior guest experience in everything that you do fulfilment and giving our team opportunities of a lifetime.
Create an environment where every team member is encouraged to never stop looking and learning to perform at their best by understanding the 5 critical questions in Performance with Fulfilment
Is aware of individual team member goals and development areas and support them through coaching and guiding them to achieve these through the Warner way of working
Has a high level of operational knowledge specific to the area of expertise and shares this with team members, continually looking for better ways of working.
Understands team engagement levels at all times, and works with Department Manager to identify opportunities to provide an engaging and fulfilling place to work
Demands the best of yourself and others to continually delight our guests and strive for excellence
Ensures compliance with relevant legislation, company and Health & Safety policies within your area of responsibility

Qualifications Experience

Understanding of different communication styles along with your own with ability to be able to communicate at all levels
Has a high level of operational knowledge specific to your area of expertise and shares and coaches Team Members
Demonstrates ability to lead a team
Willingness to challenge if standards aren't up to those, we accept
Ability to coach and give feedback to Team Members to improve performance