Customer Service Advisor - Broxbourne, United Kingdom - Unicom Insurance

Description

We are currently looking for a reliable, motivated and experienced individual to work within our Customer Services Department. The team is responsible for maintaining relationships, providing all round customer support and other ad hoc duties as required.


Responsibilities

• To keep information up to date on customers records including updating notes on the system.
• Liaising with customers through all means of communication an on occasion in person.
• Creating and issuing Insurance Certificates (including International Motor Insurance Certificates) in accordance with customer requirements (adhering to the Road Traffic Act and the Insurance Companies Act)
• Regular contact with other departments such as Sale, Renewals, Claims, Credit Control and Accounts. Giving the successful applicant an insight and understanding in other aspects of insurance.
• Managing own diary system to ensure that they are kept up to date and dealt with in the correct manner suiting the clients particular needs.
• Minute taking required during regular team meetings
• Collecting payments, chasing arrears and sourcing available payment options
• Reviewing whether vehicles meet the criteria of our insurance policies and adding them onto the Motor Insurance Database (MID)

Knowledge and skills

• Insurance industry experience (desirable)
• Previous Motor Trade insurance experience (desirable)
• Selfmotivated and ability to Multitask
• Good Communicator
• High attention to detail
• Ability to work in a fast paced environment

Please note:

• Hybrid working
  may be available with this role.
• Must be able to commute to our office in Broxbourne
  EN10 6NH:
• This is a full time position hours per week)

Salary:
£18,500.00-£24,000.00 per year


Benefits:

• Onsite parking
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus
• Yearly bonus

Work Location:
Hybrid remote in Broxbourne, EN10 6NH