Isp Service Operations X3 - Bradford, United Kingdom - Triumph Consultants Ltd

Triumph Consultants Ltd
Triumph Consultants Ltd
Verified Company
Bradford, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

What's involved with this role:


Isp Service Operations x3

Reference no:
Bradford

Pay rate up to £19.

62 per hour PAYE depending on experience Working in the Information Services - Service Operations team to deliver end user and infrastructure support that ensures that the department meets and exceeds agreed service levels to its customers Key responsibilities:


  • Where required by a line manager, implement, improve, maintain and support infrastructure and systems to meet and/or exceed agreed service levels.
  • Where required by a line manager, deliver end user support to meet and/or exceed agreed service levels.
  • Support the continuous development and enhancement of the service, and ensure that customer care and service excellence are established as core values.
  • Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement.
  • Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant.
  • Collaborate with colleagues to identify and investigate problems in systems and services throughout the organisation. Assist with the implementation of remedies and preventative measures.
  • Maintain an understanding of advances in the relevant technology environment and be able to deliver expert advice while looking at ways that new technology can be implemented to deliver service improvements.
  • Where required, supervise specialist external technical consultancy.
  • Develop and maintain collaborative working relationships with all colleagues and with end users. Provide specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve service delivery.
  • Manage the access to highly confidential, personal, financial, political and commercially sensitive information; to ensure compliance with appropriate legislation e.g. DPA, FOI, Child Protection Act, etc, the unauthorised disclosure of which would prejudice the interests of the Council

"Role Requirements" - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:

  • Degree in Environmental Health or equivalent Certificate of registration as an Environmental Health Practioner
  • Knowledge of the ITIL framework and the ability to work within it
  • Relevant experience
  • At least 1 years' experience working in an ICT service operations environment AND a related BTEC National Level qualification or equivalent
  • Several years' experience of working in an ICT service operations environment using additional skills identified at Level 1 for the skill set(s) relating to the post
  • Able to successfully deliver end user and IT infrastructure support

by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

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If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Other "Essential Requirements" - Please check to ensure that your CV addresses the following items:


  • Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.
  • Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
  • Your availability to work either immediately, or at short notice.
  • Please refer to the Role Requirements section above your CV must address the requirements listed.

Other preferable/desirable details to include on your CV, if applicable:

  • Any local authority/public sector experience
  • Any relevant qualifications held or being studied for.

Job Ref:
Bradford

Anticipated Length of Assignment:

Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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