Customer Service Agent - Bristol, United Kingdom - Babcock International

Babcock International

Verified Company

Bristol, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Agent (12 months FTC):

Location: Bristol, GB, BS16 1EJ
Onsite or Hybrid: Hybrid
Customer Service Advisor

Bristol Business Park with home working

£21,788 + shift allowances

12 months fixed term contract

49448

Be where you matter

At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Advisor.

As an international defence company, we support and enhance our customers' defence and security capabilities and critical assets, meeting their requirements of value for money, increased availability, modernisation, and flexibility.

The role

The difference our new Customer Service Advisor will make
As a Customer Service Advisor, you'll have a role that's out of the ordinary.

You'll be a pivotal part of the Phoenix Service Centre (PCS) Team; providing a leading fleet management service to all MOD customers worldwide.

The Service Centre Advisor is a key role as the first point of contact for all MOD enquiries under the Phoenix II contract.

It supports the wider team as part of a global fleet management service for customers worldwide.

Day to day, you'll be handling queries of a varied nature across a realm of services not limited to: Rental Provision, Lease Provision and management, scheduled services, incidents and events.

You'll be providing telephony/administrative support to a wide variety of vehicle focused activities including scheduling, maintenance, incident management and fines and charges.

Also using Babcock's booking system to administer all booking requests within agreed timescales, providing customers with confirmation of their booking and any further information required relating to that booking.

At Babcock, we have a history of helping talent go far. With our track record of innovation, you'll continually develop your knowledge and expertise.

We offer flexible working to give people more options to better integrate their work and personal life, whilst ensuring that business needs are met.

This role provides hybrid working with some travel to our office in North Bristol, Bristol Business Park.

We operate various shift patterns including weekend, nights and bank holidays

Shift patterns are below:
07:00 - 15:00, 08:00 - 16:00, 09:00 - 17:00, 10:00 - 18:00, 11:00 - 19:00, 13:1- 21:15

We provide additional allowances for nights, bank holidays and weekends;
Nights - Extra £40 per shift on top of base salary

Saturdays - Extra £25 per shift

Sunday - Extra £30 per shift
Bank Holidays - Extra £60 per shift + 1 day annual leave in lieu

Essential experience

Excellent communication skills and the ability to build rapport with the customer
Friendly, calm and helpful attitude; good interpersonal skills and ability to work well with others
Previous customer service experience from any setting such as Retail, Hospitality, Leisure, or Contact Centre.

Babcock International
For over 130 years, we have helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

Change begins with our people and our shared Principles:
be curious; be courageous; own and deliver; think: outcomes; collaborate; and be kind. These values not only guide the way we work, but also our efforts to reach net-zero carbon. Yes, our ambitions are big, but together, we can achieve them.

Armed Forces Covenant
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant.

If you are a reservist in the armed forces, we provide up to ten days special paid leave in support of your training commitments.

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