Customer Services - London, United Kingdom - Air One Aviation Ltd

Description

• Full understanding of client needs and setting up the flights as required
• Follow standard operating procedures with Customer & Airline to coordinate the flights'
• Sending of flight schedule to client & keeping client informed with changes & updates to the schedule
• Liaise with customer to obtain the below required documents for permits:
• Dummy sales/charter Agreement
• CATA category 1 Certificate OR Business License Certificate from Charterer
• Consignor/Consignee Details / Cargo Details & packing list / POC AND full contact details both ends.
• AWBs copies
• Monitor the progress of all flights (Live & Ferry) to ensure the customer is kept up to date
• Identify situations where escalation to commercial team as appropriate
• Provide AWB stock when necessary
• Provide ramp handler details to client
• Obtain details of charterer's appointed ground/warehouse handlers at both ends
• Clarify customers responsibilities for ULD build break and cargo handling arrangements at both ends
• Liaise with client about the deadlines and ensure timely delivery of cargo to departure airport
• Flight watch (live & ferry)
• Notify clients of any post flight bills such as cargo handling, fuel surcharge etc
• Request AWB reconciliation from client
• Other tasks as required

• To work in a methodical manner in a fast moving and time sensitive business.
• To be able to work with SOPs, identify priority tasks and react accordingly
• To work proactively under pressure including occasionally unsociable hours

• To have a keen desire to work in an airline environment essential
• To have a higher diploma or degree in Aviation Management highly desirable
• To have experience working in airline operations or ground operations highly desirable