Front of House Assistant - Greenwich, United Kingdom - Greenwich Students' Union

Description

• Represent and be an ambassador for Greenwich Students' Union.
• Offering excellent customer service as part of the Front of House function
• Act as an information hub for wider GSU departments & information.
• Support the Engagement & Opportunities team with administrative assistance including venue bookings, student groups / societies, sport, project & event support, student staff coordination.
• Take full responsibility for maintaining the SU areas in the Atrium (Greenwich Campus), the Dome (Avery Hill Campus) and the SU office at both sites.
• Basic advice triage through to relevant GSU or University of Greenwich department or service.

This role sits within the wider Membership Services department, together with other key areas consisting of; Activities, Sport, Academic Communities, Representation and Democracy, we provide a high-quality service for students, that they can shape, steer and be at the heart of GSU.

• Manage Trello (Front of House System) keeping it up to date and relevant for all specific campus needs, enquiries and programmes.
• Develop online student chat function with Marketing and monitor and respond once implemented
• Maintain a professional welcome desk service and provide fantastic customer service all year round, to students, visitors, Trustees, and staff.
• Primary point of contact for students and staff regarding the most up to date information regarding GSU & University of Greenwich.
• Carry out all enquiries in a professional manner in person, ensuring the utmost confidentiality, especially those for the Advice service

• Ensure office spaces are kept tidy, safe and wellmaintained, liaising with relevant support staff and suppliers.
• Take responsibility for inventory of all project equipment resources, including, Global Greenwich, GSU Move, Give It A Go and any other GSU related projects.
• Ensure all promotional materials are up to date and have relevant QR codes, links or information attached.
• Monitor stock levels of office supplies and order stationery and supplies as required
• Undertake training as a First Aid and Local Safety Officer
• Promptly report any maintenance or repair issues with items such as the printer/photocopier, social games within the campus they are based at
• Support the SU departments with admin tasks, including student activities with sports and societies groups inc answering general enquiries from student groups, taking payments and issuing memberships
• In line with GDPR regulations ensure you are treating any personal, information confidentially
• Elements of financial and administration management; training and development; and customer care and health and safety to all staff

• Support the advice team with basic administrative duties set by Head of Advocacy and Policy

• Represent and be an ambassador for SU
• Be flexible and carry out other associated duties as may arise, develop or be assigned in line with the broad remit of the position
• Maintain and improve competencies through continuous professional development
• Abide by organisational policies, codes of conduct and practices
• Support and promote diversity and equality of opportunity in the workplace
• Treat with confidentiality any personal, private or sensitive information about individual organisations and or clients or staff and Project data
• Any other duties commensurate with the accountabilities of the post

• Experience of administration and organisation of meetings and people
• Develop and maintain effective systems for collecting, collating and reporting information

• Proven experience of delivering quality customer service in a large, fast paced environment
• Working with a range of stakeholders and partners
• Management of a small team of employees and/or volunteers

• Ability to troubleshoot difficult situations, and deal with them calmly, efficiently and effectively.
• Writing skills produce basic reports and ability to write succinct documents according to instruction.
• Time management and organisational skills.
• Ability to engage and motivate others.
• Selfmotivated with the confidence to work alone but can also work cooperatively and flexibly as part of a team.
• Ability to stay focused and efficient in the face on changing priorities day to day.
• Enthusiastic and able to take initiative during busy periods.

• Basic knowledge of Microsoft Excel, Word and Outlook
• Some understanding of a Students' Union and University environment
• Demonstrated understanding of the importance of confidentiality.

• No one specific qualification is