Receptionist - Kettering, United Kingdom - DHU Healthcare

DHU Healthcare

Verified Company

Kettering, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To open all doors, start the computers, set up clinical rooms and ensure that the reception is ready to receivepatients from required opening hours, as required, reporting any issues to the Operational Managementteam.

To lock all doors and cabinets, close all windows and close down the computers removing unused scripts fromprinters at the end of the day.

Ensure that all patients have left the premises. To ensure that all items of medical equipment signed out have been signed back in and returned to securestorage.

To undertake reception duties as required, during the hours of duty, greeting and managing patients in acourteous and appropriate manner.

To observe patients waiting for consultations and inform clinicians if a patients symptoms worsen.

To monitor disposition times in the various queues and ask clinicians to prioritise specific patients if they aregetting near to breaching the specified time frames.

To support the Dispatch Controller to use resources to meet the demands of the countywide service.

To receive and record incoming calls accurately, transferring information as appropriate to DCs, GPs, ANPsand other staff. To receive and record arrival at home visits, following the protocol for this. To receive patients, dealing with their enquiries and explaining waiting times. To make appointments and deal efficiently with appointment booking.

All other duties as deemed necessary by line manager.