Arrears Specialist - Uxbridge, United Kingdom - Pepper UK

Pepper UK

Verified Company

Uxbridge, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a skilled Arrears Specialist looking to rise to a new challenge?

Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in
Uxbridge.

You will be working within an established team that is a vital part of Pepper's operations and will receive ample support so that you can be successful in your role.

There are shift patterns for this role, meaning that following a training period, you maybe working from either 9:00 - 17:30, or 11:30 - 20:00.

As an Arrears Specialist, your key responsibilities will include:

Delivering accurate and timely processing of mortgage administration activities
Regular communication with customers who are experiencing payment difficulties
Discussing and negotiating arrears workout options, e.g. arrangements, capitalisation, loan workouts, shortfall sales, etc.
Monitoring agreed workout strategies to ensure they are complied with, and taking further action in accordance with the Special Servicing Manual where appropriate
Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale

Benefits:

Benchmarked starting salary of £30,000 per annum
Hybrid role
Private medical insurance
Salary Sacrifice Pension matched up to 8%
25 days holiday with length of service
Season ticket loans
Cycle to Work Scheme
EAP Enhanced maternity and paternity
Wellbeing days
Volunteering days
Eye care
Payroll giving
Reward and Recognition program
Discounted RAC vehicle breakdown
Discounted gym membership
Life Assurance

This is a hybrid role and there will be an expectation (following an initial training period of approximately three months), of three days a week office attendance.

Essential Skills:

Prior exposure to operational loans in a mortgage context
The ability to effectively relate to the customer and communicate pertinent

information in a cohesive and relevant manner

Collections experience
Excellent organisation skills
Strong English verbal and written communication skills
Great attention to detail
Consistently show accuracy in your work, as well as being well organised and reliable
A good understanding of regulatory requirements and the impact these

have on the business

About Company

We currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management.

We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast.

Throughheavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.

Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and alwayspushes for the right outcome, whatever financial journey they're on.

As an employee of the Pepper Advantage community, you'll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities.

You have to bein it to get the full advantage