Customer Service Planner - Tewkesbury, United Kingdom - Mitie

Mitie

Verified Company

Tewkesbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Job Objectives and Responsibilities

Responsibilities:

Responsible to plan jobs for success in timeframe directed by the demand lead
Ensuring all Access is cleared, engineer with right skill set booked, spares required are noted
Ensuring any risk to planning to timeline required is flagged to the Demand Lead
Escalating for support where Access prevents success, ensuring any changes are completed to prevent failed engineer time
Work closely with the OM for support on Engineer planning
Work closely with the Demand Lead to keep all RW raised within SLA
Work closely with the Demand Lead to keep all PPM delivered in month

Measure of success

Main Duties

Working hours are 40 hours a week between Monday to Friday between 7am to 7pm as required
To complete all engineer work schedules
Effective utilisation, efficiency and productivity of the field engineers
High levels of communication with the Reactive team, Governance Compliance team
Excellent forward planning.
The effective planning and utilisation using standard times and scheduling tool to aid the completion of all PPMs within the month.
Meeting and where possible exceeding all SLAs for Attendance and Completion for internal and external resource
Regular communication with the, Reactive team, Governance Compliance team on issues with engineers and assistance in ensuring the plan is as optimal as possible.
Communication with the Operations Manager on decisions regarding subcontracting and reallocate accordingly to the subcontractors
In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the Line Manager
To escalate outstanding jobs ensuring all tasks are mitigated where applicable.
To oversee items produced in Maximo and Oracle, such as the quality of narrative and accuracy of information
To provide support to the Management Team and Team Leader
To ensure that the teams Purchase Orders are raised and approved to pay as soon as reasonably possible
Internal Outage management

Person Specification

Skills & Behaviours

Reliable and ability to get on with others, with excellent verbal reasoning skills
Experience of daily interaction and workload management of field engineers
Coordination and Planning skills excellent organisational skills and ability to prioritise workload with accuracy.
Ability to communicate professionally and effectively, both verbally and in writing, within all levels of the business and to external parties.

Customer Care

Qualifications & Experience

Understanding of supply chain/basic planning process (order, production, delivery)
Microsoft Intermediate Excel skills
Knowledge of Maximo or similar CAFM system.
Relevant experience in a Planning role using business inhouse systems together with Microsoft packages
A knowledge of the hard services and facilities management sectors is desirable
Educated to A Level standard or equivalent business is desirable

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken.

Specific tasks and objectives will be agreed with the post holder throughout the period of employment.

The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.