Payments and Cards Operations Officer - Manchester, United Kingdom - Handelsbanken

Handelsbanken

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job Introduction:

The product ownership department acts as a conduit/channel that harmoniously coordinates other Handelsbanken plc specialists (e.g. product committee, compliance, risk, financial crime, finance etc.) and themselves to deliver high quality customer outcomes.

The department plays a vital role in the expansion of the UK product and service offering and is key to the expansion of our business in the UK.

Within the product ownership department the Payment & Card Operations department has responsibility for providing payment and transactional banking services to our UK Branches and all Handelsbanken Group offices.

The product range includes all UK clearing services, incoming and outgoing payments for both domestic and international transactions and card transactions.

The role of the Payment and Cards Operations Officer reports directly into the The Deputy Head of Payment and Card Operations or the Senior Operations Team Lead.

The role is to work within a team of Payment and Card Operations officers in order to ensure that all Handelsbanken customer payments are sent/received accurately and all payment queries are investigated thoroughly and timely.

Main Responsibility:

Team members are required to:

Work as part of the team to ensure the day to day activities and work flow are adequately prioritised to suit shifting demand
Work independently to carry out daily tasks, in accordance with relevant procedures and controls, to ensure payments are actioned correctly and branches supported with any payment related queries/recoveries and investigations
Work to tight deadlines whilst maintaining a high level of accuracy
Take responsibility to ensure all payment queries/exceptions and clearing differences are resolved as quickly as possible
Engage with relevant stakeholders, including branch staff, finance, risk, compliance and 3rd party payment providers in order to aid investigations
Record and update relevant, accurate and timely MI in the team work tracker as needed by the Head of Payment & Card Operations
Support with and carry out adhoc tasks, projects when required
When needed support the implementation of change to payment processes
Contribute the development and maintenance of Payment Operations procedures
Support and embed the Handelsbanken culture within the department
Operates in line with the Bank's Risk Management framework (including subframeworks) and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager.

The role is based at 101 Barbirolli Square in Manchester.

Previous banking and payment operations experience is essential.
An enthusiastic and dynamic selfstarter
Excellent verbal and written communication skills: able to interact and deal with queries in a professional manner.
Ability to thrive in a busy environment and work to tight deadlines
Excellent organisational skills and the ability to manage a number of tasks and display initiative
Confident, professional and friendly telephone manner
Teamplayer, able to maintain working relationships with a wide range of people

Compliance with the 6 Conduct Rules

Act with integrity;
Act with due skill, care and diligence;
Be open and cooperative with the FCA, PRA and other regulators;
Pay due regard to the interests of customers and treat them fairly;
Observe proper standards of market conduct.
You must act to deliver good outcomes for retail customers.

Core Values

Is businessoriented and focuses on the customer.
Takes a longterm approach.
Has the courage to make decisions.
Is innovative and proactive.
Takes responsibility for their own development.
Has high ethical and moral standards.
Likes good administrative order.
Collaborates with others to achieve joint goals.
Contributes to the development of operations and colleagues.

Package Description:

Competitive + Benefits

About the Company:

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations.

Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service.

The focus is always on the need of the individual customer and not on the sale of specific products.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities.

This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.